Helpline to find advice for illness

Southend Standard: Helpline to find advice for illness Helpline to find advice for illness

A NEW helpline has been rolled out by Southend Association of Voluntary Services.

The service helps people find the right support when they need help for themselves and their loved ones.

Initially launched to help GPs find the right support in the community for their patients, its success has led to it being extended so anyone can call it.

Savs has a database and expertise of more than 800 voluntary and community groups which can provide support to help people manage a health condition through specialist groups, clubs, practical assistance or information.

The helpline is staffed from 9am to 4pm, Monday to Friday, with an answerphone at all other times.

Savs can provide the relevant information and guidance to put callers in touch with the right people.

Sufferers of Crohn’s disease, epilepsy, mental health issues and dementia have already been helped by the service, which is supported by the NHS Southend Clinical Commissioning Group.

People have been advised on the right counselling services to turn to, how to get transport to medical appointments and social clubs.

Call the helpline on 01702 356050 or email gphelpline@savs-southend.co.uk

Comments (3)

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4:24pm Sun 8 Jun 14

runwellian says...

Folk need help outside of office hours and this is where every service falls short!
Folk need help outside of office hours and this is where every service falls short! runwellian
  • Score: 1

6:13pm Sun 8 Jun 14

sesibollox says...

Doctor Doctor, I feel so ill, "visit your GP in the morning"...
Doctor Doctor, I feel so ill, "visit your GP in the morning"... sesibollox
  • Score: 2

9:58am Mon 9 Jun 14

Cockle says...

I see the usual comments by people who haven't even read the article.....

It clearly says in the article that the help line is not an acute medical service, it is to put people in touch with support or help AFTER they've been diagnosed with a problem.

As to the hours, again, it is for non-urgent assistance, if you contact outside office hours then just leave a message to get a call back, the longest you'd have to wait is over a weekend. If you need help more urgently then this isn't the right place to be calling in the first place.
I see the usual comments by people who haven't even read the article..... It clearly says in the article that the help line is not an acute medical service, it is to put people in touch with support or help AFTER they've been diagnosed with a problem. As to the hours, again, it is for non-urgent assistance, if you contact outside office hours then just leave a message to get a call back, the longest you'd have to wait is over a weekend. If you need help more urgently then this isn't the right place to be calling in the first place. Cockle
  • Score: 1

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