Care home warned ‘improve standards’

Southend Standard: Care home warned ‘improve standards’ Care home warned ‘improve standards’

RESIDENTS at a care home were left in bed throughout the day and referred to by their room number rather than their name, a watchdog has revealed.

The Care Quality Commission carried out an unannounced inspection at Kennet House at the Bupa-run Ghyll Grove nursing home in Ghyllgrove, Basildon.

The move came after concerns were raised about residents with dementia not receiving appropriate care and support.

Bosses have now warned standards must improve.

The inspection came after concerns were raised about residents with dementia not receiving appropriate care and support.

During the visit last month, inspectors discovered medication trolleyswere left unattended and cupboards where drugs are stored were left unlocked.

They also found medication administration records were not filled out correctly and many had unexplained gaps.

The watchdog gave the care home four weeks to make urgent improvements to its management of medicines.

Inspectors also found: ! Equipment used to prevent bed sores and pressure ulcers had been broken for nearly a month ! Staff had poor levels of communication with residents, and most interaction was routine ! Residents were referred to by their room numbers instead of names ! Some residents were left in bed throughout the day ! Staffing levels were below standard.

If changes are not made the watchdog could take further action against Ghyll Grove including handing out a fine, formal caution or suspending its services.

A spokeswoman for the commission said: “We will return to check the necessary improvements have been made.”

Standards in staffing, nutritional needs and care and welfare were also not being met.

The nursing home was handed a warning at the end of last year after inspectors discovered a number of failings including staff taking three weeks to refer a malnourished pensioner to a dietician.

Ghyll Grove appeared to be turning around its fortunes until the latest inspection report was released this week.

A spokeswoman for the care home said: “The report refers to only one of the five separate units at the home, and we have taken immediate action to address the issues raised.

“We have introduced strong new leadership of the unit by appointing a new unit manager and brought in additional, permanent support staff. All staff are completing further dementia specialist training and renewing their medication training.

“We have also reviewed the care plans for all residents and the GP has conducted a full medication evaluation for everyone at the unit. We are confident the action plan we have given the CQC will ensure high standards of care are achieved and maintained.”

Comments (10)

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8:54am Sat 7 Dec 13

returnoftheleftie says...

Sell off services to the lowest bidder, and this is what you will get, every bloomin time. Coming to a former NHS ward near you soon!
Sell off services to the lowest bidder, and this is what you will get, every bloomin time. Coming to a former NHS ward near you soon! returnoftheleftie

9:22am Sat 7 Dec 13

fletch12107 says...

Southend Council are recommending sending our relatives to a private sector home as they prepare to close Priory House because they can get cheap beds. See what you get for your money.
Southend Council are recommending sending our relatives to a private sector home as they prepare to close Priory House because they can get cheap beds. See what you get for your money. fletch12107

10:51am Sat 7 Dec 13

bumper says...

close it down no respect for there residents all there interested in is the money ........
close it down no respect for there residents all there interested in is the money ........ bumper

12:16pm Sat 7 Dec 13

Ray1963 says...

What a disgrace! I gave up my job just over a year ago, to care for my elderly Father whom has Alzheimers. It isn't always easy and my husband and I don't get a lot of privacy or time out. BUT...reading this article just makes me realise even more, that I am doing the right thing in looking after my Dear old Dad myself. Any one of us could end our days not being cared for properly - what a scary thought. However, I know there are people out there working in Care Homes that DO CARE and choose to do that kind of work, because they are KIND and CARING and have the right qualities for the job. Bless You.
What a disgrace! I gave up my job just over a year ago, to care for my elderly Father whom has Alzheimers. It isn't always easy and my husband and I don't get a lot of privacy or time out. BUT...reading this article just makes me realise even more, that I am doing the right thing in looking after my Dear old Dad myself. Any one of us could end our days not being cared for properly - what a scary thought. However, I know there are people out there working in Care Homes that DO CARE and choose to do that kind of work, because they are KIND and CARING and have the right qualities for the job. Bless You. Ray1963

6:08pm Sat 7 Dec 13

CHRISTMAS CAROL says...

nobody should be just a number
nobody should be just a number CHRISTMAS CAROL

11:50pm Sat 7 Dec 13

InTheKnowOk says...

Gone are the days where people went into this profession because they cared for the elderly ..
Gone are the days where people went into this profession because they cared for the elderly .. InTheKnowOk

6:48pm Sun 8 Dec 13

jolllyboy says...

If this home had been warned before then it is time BUPA was told to close or up their game. These people make me sick the way they treat the vulnerable. Time that legal charges were made.
If this home had been warned before then it is time BUPA was told to close or up their game. These people make me sick the way they treat the vulnerable. Time that legal charges were made. jolllyboy

7:36pm Mon 9 Dec 13

Jaspamac says...

I visit this home regularly there are 5 units with over 100 people this CQC visit was based on one unit, please don't condem all the units, I see very hardworking staff who are dedicated, perhaps if Bupa offered higher salary inline with hospitals and other care homes staff turnover would be better.
JOLLYBOY, have you thought where the elderly would go if closed down!! Any how many jobless people added to Basildon figs!
I visit this home regularly there are 5 units with over 100 people this CQC visit was based on one unit, please don't condem all the units, I see very hardworking staff who are dedicated, perhaps if Bupa offered higher salary inline with hospitals and other care homes staff turnover would be better. JOLLYBOY, have you thought where the elderly would go if closed down!! Any how many jobless people added to Basildon figs! Jaspamac

2:31pm Thu 12 Dec 13

tigeroque1 says...

I have been waiting over a week for Ghyllgrove to assess my mother for palliative care. They apparently had a bed for mum, but haven't yet been to see her. Basildon Hospital have been unsuccessful in getting a response, so I now we have to put mum in a home at Chadwell St Mary (I live in Gyllgrove) which is not ideal, but mum needs peace and quiet, not the bustle of a noisy ward to end her days. So Gyllgrove have not only got a problem at one unit!
I have been waiting over a week for Ghyllgrove to assess my mother for palliative care. They apparently had a bed for mum, but haven't yet been to see her. Basildon Hospital have been unsuccessful in getting a response, so I now we have to put mum in a home at Chadwell St Mary (I live in Gyllgrove) which is not ideal, but mum needs peace and quiet, not the bustle of a noisy ward to end her days. So Gyllgrove have not only got a problem at one unit! tigeroque1

8:07pm Mon 16 Dec 13

Ed Woods says...

I placed my Aunt who was an Alzheimer's sufferer in Ghyll Grove. I had visited many other care homes in East London and Essex before choosing Ghyll Grove. I have nothing but praise for the staff and the care they provided for my Aunt in the last few years of her life. I visited on many occasions and spent many hours sitting talking with my Aunt so could see first hand how the staff interacted and cared for the other residents. Would I use Ghyll Grove again? Yes I would they were worth every penny.
I placed my Aunt who was an Alzheimer's sufferer in Ghyll Grove. I had visited many other care homes in East London and Essex before choosing Ghyll Grove. I have nothing but praise for the staff and the care they provided for my Aunt in the last few years of her life. I visited on many occasions and spent many hours sitting talking with my Aunt so could see first hand how the staff interacted and cared for the other residents. Would I use Ghyll Grove again? Yes I would they were worth every penny. Ed Woods

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