THE daughter of a man who has been in Basildon Hospital for almost seven weeks has described his stay there as an “absolute nightmare”.
Christine Coleman, 52, and her family say they are at their “wits’ end” because of the alleged lack of care at the hospital.
Her father Ron Jee, 80, from Grays, who worked for Thurrock Council for 45 years, first had a stroke six years ago, and was taken into the hospital after suffering another one in June.
His worried daughter Christine said her father has been left in tears because he is so distressed and cannot communicate properly with staff after the most recent stroke caused him to lose his voice.
She said: “It’s not the nursing or medical staff I get angry with, it’s the clinical support workers. They should be doing all the everyday care and they aren’t doing it.
“It’s just been an absolute nightmare. I don’t want his last weeks to be in this hospital with how it’s been. He’s not getting the help or care he needs.
“He is suffering and I just worry what’s happening when we’re not there. He cries when we walk in because something’s happened.”
Mrs Coleman, of Hall Road, Aveley, claimed there were a catalogue of incidents involving her father since he was admitted. They include: l Staff allegedly saying they can’t hear Mr Jee or understand him, so they can’t help him.
- He and other patients being told to go to the toilet in their beds by clinical support workers.
- No fluids being given to him for more than six hours.
- He’s suffered two falls from a hospital chair, despite the family being told he would receive one- to-one care.
- The call button being left unplugged, or on the floor.
- Beds not being changed despite being soaked with urine and covered in faeces.
Mrs Coleman has met with senior staff on three occasions about her father’s care, but said she has no confidence in the hospital.
A Basildon Hospital spokeswoman said: “We have met with Mr Jee’s family to discuss their concerns.
“Where the care provided to Mr Jee was not to the standard we would expect, we have apologised to his family and have put measures in place to ensure these are not repeated.
“The trust is committed to improving patient care and to listening and learning from mistakes. We encourage any relative who has concerns about care to speak with a member of staff.”