Commuters set to benefit in c2c's multi-million pound rail pledge

Commuters set to benefit in c2c's multi-million pound rail pledge

Commuters set to benefit in c2c's multi-million pound rail pledge

First published in News

NEW trains, new destinations, new tickets and a money-back guarantee if trains are more than two minutes late are on the way for rail passengers as part of a huge investment programme by c2c.

Train operator c2c has pledged a raft of improvements to its award-winning service between Shoebury and London after it got the green light to run the service until 2029.

An extra 438 services will run in and out of London from December 2015, with capacity up by more than a third during the peak morning services.

From 2019, 68 newcarriages will provide 4,500 more seats each day.

Aquarter of weekend trains will call at Stratford for access to Westfield shopping centre and on to Liverpool Street, offering new connections.

Smart tickets, similar to the Oyster Card system in London, will be introduced from this November, and passengers will be able to use the card across the capital.

Other benefits include:

  • A trial of flexi-monthly season tickets, which mean money can be claimed back if journeys are made outside of peak times, or if the ticket isn’t used on some days
  • A scheme allowing bookings of ten return journeys to provide a flexible travel option for passengers
  • Compensation if trains are more than twomintues late under a new “personal performance promise” or they are not sold the cheapest possible ticket ! Staffing stations from the first to the last train
  • A £33million overhaul of stations, including a £1.7million revamp of Fenchurch Street.

Dean Finch, chief executive of c2c’s parent company the National Express Group, said: “We have listened to our customers and local stakeholders and we have challenged ourselves to be at the forefront of innovation. We have identified where to invest to enable c2c to be truly tailored to meet customers’ needs and to pioneer new levels of service not seen in UK rail.

“We believe our ambitious plans will transform the franchise again. We will introduce more services, new trains and a ground-breaking ‘personal performance promise’.”

The firm, owned by National Express, is in talks with local authorities to allow the smart tickets to be used on buses, and passengers will be able to use contactless debit and credit cards instead by 2017.

Senior citizens, students and those booking in advance have also been promised they will get discounts.

 

Comments (10)

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9:24am Tue 1 Jul 14

southendPole says...

Give them the Victoria line as well!
Give them the Victoria line as well! southendPole
  • Score: 10

9:55am Tue 1 Jul 14

Jake_Wamesling says...

I think the future for the C2C line involves it being extended through the MOD property in time to create Great Wakering Station. The tracks are already in place.
It's a good line and a good service.
I think the future for the C2C line involves it being extended through the MOD property in time to create Great Wakering Station. The tracks are already in place. It's a good line and a good service. Jake_Wamesling
  • Score: 11

10:43am Tue 1 Jul 14

DannyK86 says...

Jake_Wamesling wrote:
I think the future for the C2C line involves it being extended through the MOD property in time to create Great Wakering Station. The tracks are already in place.
It's a good line and a good service.
But that would mean drunk people who fall asleep on the last train home would have an even more expensive cab ride home from the end of the line!
[quote][p][bold]Jake_Wamesling[/bold] wrote: I think the future for the C2C line involves it being extended through the MOD property in time to create Great Wakering Station. The tracks are already in place. It's a good line and a good service.[/p][/quote]But that would mean drunk people who fall asleep on the last train home would have an even more expensive cab ride home from the end of the line! DannyK86
  • Score: 14

11:03am Tue 1 Jul 14

Chap says...

Flexi-tickets will be a good addition - I buy a monthly ticket but don't work Fridays and sometimes work from home. This would hopefully benefit me and many others too.
Flexi-tickets will be a good addition - I buy a monthly ticket but don't work Fridays and sometimes work from home. This would hopefully benefit me and many others too. Chap
  • Score: 5

2:51pm Tue 1 Jul 14

No Riff Raff says...

Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube!
Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube! No Riff Raff
  • Score: 7

3:38pm Tue 1 Jul 14

Nickuk84 says...

No Riff Raff wrote:
Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube!
People love to moan! Try getting Victoria line for a month then come back and moan. best line by MILES! FACT!
[quote][p][bold]No Riff Raff[/bold] wrote: Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube![/p][/quote]People love to moan! Try getting Victoria line for a month then come back and moan. best line by MILES! FACT! Nickuk84
  • Score: 4

7:42pm Tue 1 Jul 14

Mattster says...

It will be interesting to see how these new services will run in December 2015 as the last time they tried such a wholesale timetable change it was a complete disaster and abandoned after a week.

Still, better and cheaper than Greater Anglia.
It will be interesting to see how these new services will run in December 2015 as the last time they tried such a wholesale timetable change it was a complete disaster and abandoned after a week. Still, better and cheaper than Greater Anglia. Mattster
  • Score: 2

9:18pm Tue 1 Jul 14

Bosniavet says...

No Riff Raff wrote:
Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube!
I agree, having to travel between West Ham & Westcliff of an evening I am often unable to board 2 or 3 trains due to the large numbers travelling between West Ham & Barking. A good idea (as I have suggested countless times to C2C) would be to have more trains that stop at West Ham but do not stop at Barking as well. Also, please increase the train lengths on services to Shoebury which depart Fenchurch St after 8pm on weekdays.....
[quote][p][bold]No Riff Raff[/bold] wrote: Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube![/p][/quote]I agree, having to travel between West Ham & Westcliff of an evening I am often unable to board 2 or 3 trains due to the large numbers travelling between West Ham & Barking. A good idea (as I have suggested countless times to C2C) would be to have more trains that stop at West Ham but do not stop at Barking as well. Also, please increase the train lengths on services to Shoebury which depart Fenchurch St after 8pm on weekdays..... Bosniavet
  • Score: 2

4:18pm Wed 2 Jul 14

DannyK86 says...

No Riff Raff wrote:
Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube!
Totally agree with the West Ham to Barking comments... I'm pretty sure people only save about 3 or 4 minutes compared to taking the District Line as well. But it is very funny when people hop aboard trains at West Ham, only to find out the next stop is Upminster... the looks on their faces!!
[quote][p][bold]No Riff Raff[/bold] wrote: Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube![/p][/quote]Totally agree with the West Ham to Barking comments... I'm pretty sure people only save about 3 or 4 minutes compared to taking the District Line as well. But it is very funny when people hop aboard trains at West Ham, only to find out the next stop is Upminster... the looks on their faces!! DannyK86
  • Score: 0

2:23am Thu 3 Jul 14

Bosniavet says...

DannyK86 wrote:
No Riff Raff wrote:
Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube!
Totally agree with the West Ham to Barking comments... I'm pretty sure people only save about 3 or 4 minutes compared to taking the District Line as well. But it is very funny when people hop aboard trains at West Ham, only to find out the next stop is Upminster... the looks on their faces!!
Even better when the next stop is Basildon!
[quote][p][bold]DannyK86[/bold] wrote: [quote][p][bold]No Riff Raff[/bold] wrote: Please pay attention Mr Finch: Longer trains and shorter journey times in the evenings between Fenchurch st and Benfleet and beyond. We pay the highest fares, yet have to suffer cramped and slow trains. Get a train @ 9pm onwards and see how packed it is still at Benfleet. More toilets would be nice too. Also stop people hoping on at West Ham and using it as a fast tube![/p][/quote]Totally agree with the West Ham to Barking comments... I'm pretty sure people only save about 3 or 4 minutes compared to taking the District Line as well. But it is very funny when people hop aboard trains at West Ham, only to find out the next stop is Upminster... the looks on their faces!![/p][/quote]Even better when the next stop is Basildon! Bosniavet
  • Score: 0

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