It is welcome news Basildon Hospital is making improvements, but is the Care Quality Commission doing enough?

I recently had an outpatients appointment and had to wait two hours.

Looking at the delay boards moving from 30/45/60/90 minutes made me wonder at who is looking into the administrative side.

The doctors and nurses have to deal with disgruntled patients, which surely is a waste of their time.

Some patients in the outpatients were dependant on lifts from others and if the they had to return to work they could not.

Parking time is also a consideration, as the patient would be penalised for overstaying their time.

It was suggested that if I wished I could complain.

The trouble is by the time it would take to investigate it was better to wait my turn.

The doctor could not work faster to accommodate errors by the administration department.

Waiting and observing allowed a review of what was going on. Looking at the walls and switchgear in the refreshment area I wondered whether the hygiene conditions are met?

How will Basildon Hospital achieve removing the frustrations and general distrust from the current system?

Recently, the hospital complained about the lack of public response to the use of the cardiac unit.

The unit is a fantastic achievement for the area.

Maybe it’s under use is possibly due to unjust mistrust of clean conditions and the fear that going into Basildon Hospital carries a fatal risk. Each health scare and litigation case is a dent of confidence and recommendation.

What will be the result in losing university status and or the foundation trust? What will it mean in monetary terms and general status for this district?

What are the plans if the deadlines of July and August set by the Care Quality Commission are not met?

Max Aitkins
Roosevelt Road
Laindon