A MEDICAL centre, which serves 6,500 people, has been ordered to improve after it was deemed as “inadequate”.

Health watchdog inspectors, from the Care Quality Commission, told bosses at Clayhill Medical Practice, Vange Health Centre, Southview Road, Vange, services had to get better.

The health watchdog has listed a number of areas the health centre must improve in.

These include:

*ensuring care and treatment is provided in a safe way

*establishing effective systems and processes to ensure good governance in accordance with the fundamental standards of care

*continuing to ensure that the complaints system is consistent throughout the practice

*cascading the learning from significant events and complaints to relevant staff in a timely manner

The latest report comes after a focused inspection following an inadequate rating earlier this year.

However, the health centre bosses say this not the case any longer and the service has now improved.

The report, published this week, by the watchdog states: “While the practice had made some improvements since our inspection on February 12, it had not completely addressed the warning notice in relation to significant events learning and dissemination, or the monitoring of medicines requiring storage in the refrigerator.

“There was a period when the refrigerator temperatures exceeded the recommended maximum. There was a lack of clinical discussion between both partners and nursing staff.

“There were systems in place to ensure that temporary staff received adequate induction, support and information to provide safe care and treatment to patients.

“Systems were in place for recruitment, however there was no records of the immunity status of staff, despite this being a requirement in the practice recruitment policy.”

A health centre spokesman said: “We have improved a great deal.

“We were told it was not rated - and was not rated as inadequate.”