Southend commuters on c2c trains the most 'satisfied' new figures show

Southend Standard: Passenger on c2c trains the most 'satisfied' Passenger on c2c trains the most 'satisfied'

COMMUTERS in Southend using c2c trains are the most satisfied in London and the south east, according to a survey.

The official independent National Rail Passenger Survey published yesterday showed 92 per cent of c2c passengers were satisfied.

Passengers rated c2c, the rail operator of National Express, as the best rail franchise in London and the south east in a third of 36 categories.

Managing director of c2c, Julian Drury, said: “We’re proud our passengers have named us London's best commuter operator.

“It’s the focus, dedication, and sheer hard work of our employees that help make this possible.

“We will aim to build on these results and improve where we can for as long as National Express continues to run the c2c franchise.’’

National Express will hope the results of this survey, showing customer satisfaction in the trains, punctuality, transport connections and information at stations, will help them earn a new, 15-year franchise.

The company bought the London, Tilbury and Southend passenger franchise in 2000. But its contract is due to expire in September.

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3:42pm Thu 23 Jan 14

Southchurch Saddlebag says...

Oh I'm ectsatically " satisfied " that a day return from Southend East to Fenchurch St is now an effing £17.80 .
Not to mention the fact that £1.5 million was spent on the station upgrade , yet apart from a few new turnstiles and NO disabled access for the north platform , the only striking addition has been a new ticket office . Now the commuters ( and the thousands of ever present pigeons that supervised the extreme makeover ) in the station can watch the glowing warmth of the C2C ticket sellers whilst we are freezing our nuts off in an ice cold waiting room .
Who are running the other lines - Mugabe Enterprises ?
Oh I'm ectsatically " satisfied " that a day return from Southend East to Fenchurch St is now an effing £17.80 . Not to mention the fact that £1.5 million was spent on the station upgrade , yet apart from a few new turnstiles and NO disabled access for the north platform , the only striking addition has been a new ticket office . Now the commuters ( and the thousands of ever present pigeons that supervised the extreme makeover ) in the station can watch the glowing warmth of the C2C ticket sellers whilst we are freezing our nuts off in an ice cold waiting room . Who are running the other lines - Mugabe Enterprises ? Southchurch Saddlebag

3:42pm Thu 23 Jan 14

Keptquiettillnow says...

Is there really such a thing as a satisfied rail commuter?
Must have come a long since the days of the aptly named 'Misery Line'
Is there really such a thing as a satisfied rail commuter? Must have come a long since the days of the aptly named 'Misery Line' Keptquiettillnow

3:58pm Thu 23 Jan 14

Nebs says...

most satisfied, or least dissatisfied.
most satisfied, or least dissatisfied. Nebs

4:01pm Thu 23 Jan 14

Alekhine says...

The seats on the C2C line, when you can get one, are much better that the GE style typist perches which have no headrests. These are a recipe for a bad back and GE charge more than C2C for the pleasure.
The seats on the C2C line, when you can get one, are much better that the GE style typist perches which have no headrests. These are a recipe for a bad back and GE charge more than C2C for the pleasure. Alekhine

4:20pm Thu 23 Jan 14

BillericayAdam says...

Southchurch Saddlebag wrote:
Oh I'm ectsatically " satisfied " that a day return from Southend East to Fenchurch St is now an effing £17.80 .
Not to mention the fact that £1.5 million was spent on the station upgrade , yet apart from a few new turnstiles and NO disabled access for the north platform , the only striking addition has been a new ticket office . Now the commuters ( and the thousands of ever present pigeons that supervised the extreme makeover ) in the station can watch the glowing warmth of the C2C ticket sellers whilst we are freezing our nuts off in an ice cold waiting room .
Who are running the other lines - Mugabe Enterprises ?
It's £28.20 on the Greater Anglia line - so stop moaning!
[quote][p][bold]Southchurch Saddlebag[/bold] wrote: Oh I'm ectsatically " satisfied " that a day return from Southend East to Fenchurch St is now an effing £17.80 . Not to mention the fact that £1.5 million was spent on the station upgrade , yet apart from a few new turnstiles and NO disabled access for the north platform , the only striking addition has been a new ticket office . Now the commuters ( and the thousands of ever present pigeons that supervised the extreme makeover ) in the station can watch the glowing warmth of the C2C ticket sellers whilst we are freezing our nuts off in an ice cold waiting room . Who are running the other lines - Mugabe Enterprises ?[/p][/quote]It's £28.20 on the Greater Anglia line - so stop moaning! BillericayAdam

4:21pm Thu 23 Jan 14

BillericayAdam says...

Southchurch Saddlebag wrote:
Oh I'm ectsatically " satisfied " that a day return from Southend East to Fenchurch St is now an effing £17.80 .
Not to mention the fact that £1.5 million was spent on the station upgrade , yet apart from a few new turnstiles and NO disabled access for the north platform , the only striking addition has been a new ticket office . Now the commuters ( and the thousands of ever present pigeons that supervised the extreme makeover ) in the station can watch the glowing warmth of the C2C ticket sellers whilst we are freezing our nuts off in an ice cold waiting room .
Who are running the other lines - Mugabe Enterprises ?
Try Greater Anglia for a week, then you'd stop moaning!

It's £28.20 from Southend Victoria to Liverpool Street - so quit whining about a good TOC!
[quote][p][bold]Southchurch Saddlebag[/bold] wrote: Oh I'm ectsatically " satisfied " that a day return from Southend East to Fenchurch St is now an effing £17.80 . Not to mention the fact that £1.5 million was spent on the station upgrade , yet apart from a few new turnstiles and NO disabled access for the north platform , the only striking addition has been a new ticket office . Now the commuters ( and the thousands of ever present pigeons that supervised the extreme makeover ) in the station can watch the glowing warmth of the C2C ticket sellers whilst we are freezing our nuts off in an ice cold waiting room . Who are running the other lines - Mugabe Enterprises ?[/p][/quote]Try Greater Anglia for a week, then you'd stop moaning! It's £28.20 from Southend Victoria to Liverpool Street - so quit whining about a good TOC! BillericayAdam

4:36pm Thu 23 Jan 14

echoechoecho says...

I agree. I know everyone complains about the trains, but when I get into work (in London) my colleagues have so many more delays, cancellations, signal problems etc. I am grateful that I travel C2C, it is a very reliable service.
I agree. I know everyone complains about the trains, but when I get into work (in London) my colleagues have so many more delays, cancellations, signal problems etc. I am grateful that I travel C2C, it is a very reliable service. echoechoecho

5:24pm Thu 23 Jan 14

Leighdweller says...

I travel on c2c daily and I can tell you certain I would not want to travel with any other operator that my colleagues use to get into work. I have no issue with c2c, they are reliable and punctual and the staff are generally very helpful. I'm glad I'm not travelling into Liverpool st, that line is dreadful.
I travel on c2c daily and I can tell you certain I would not want to travel with any other operator that my colleagues use to get into work. I have no issue with c2c, they are reliable and punctual and the staff are generally very helpful. I'm glad I'm not travelling into Liverpool st, that line is dreadful. Leighdweller

6:20pm Thu 23 Jan 14

jolllyboy says...

c2c is a good line. We dont want anyone else to have it.
c2c is a good line. We dont want anyone else to have it. jolllyboy

9:27pm Thu 23 Jan 14

Blind Haze says...

The service is very good but the frequent assaults we read about on that line put a bit of a downer on things.
The service is very good but the frequent assaults we read about on that line put a bit of a downer on things. Blind Haze

4:49am Fri 24 Jan 14

Been there got the T shirt says...

Good service, unless you get the Chav special after 10 PM
Good service, unless you get the Chav special after 10 PM Been there got the T shirt

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