Southend Hospital A&E among worst in the country

Southend Hospital A&E among worst in the country

Southend Hospital A&E among worst in the country

First published in Echo News
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SOUTHEND Hospital has been ordered to take a series of urgent steps after a health watchdog branded its A&E department among the worst in the country.

Health regulator Monitor has ordered the hospital to implement a “credible plan” to improve A&E services, develop a plan to improve the speed with which non-emergency patients receive treatment, boost its clinical and management teams and review the effectiveness of its board to ensure it is fit for purpose.

Monitor is taking action because the hospital has regularly failed to meet the four-hour waiting time target to deal with A&E patients between December 2013 and March this year.

The regulator is also concerned that too many patients are waiting more than 18 weeks for non-emergency operations.

Adam Cayley, regional director at Monitor, said: “This trust has had one of the worst performing A&E departments in the country.

“It has also failed to see other patients who have been referred for treatment quickly enough.

“It is unacceptable that patients have to wait.

“Monitor will not hesitate to step in and make changes to the leadership if the trust does not improve its services for its patients.”

The intervention by Monitor is a blow to the hospital as it recently developed an 11-point action plan to solve its A&E crisis and managed to meet the Government target to treat 95 per cent of emergency patients within four hours throughout May and so far in June.

The Echo understands the Monitor’s new demands were sparked by the hospital’s failure to achieve a commitment to turn performance around by the end of last year(2013).

It is also concerned about the stability of its executive team, which has had a very high turnover of members in the last two years.

The body believes the failure to meet waiting targets for emergency treatment and routine operation could point to wider problems at the hospital.

Bosses at Southend Hospital say they have been working with Monitor to address concerns.

Alan Tobias, Southend University Hospital NHS Foundation Trust chairman, said the trust had made a commitment to improve.

He said: “Whilst our recent CQC inspection had no concern around the quality of care we provide our patients, we recognise that not meeting key performance targets means some of our patients are waiting longer that we would like and we have shown we are dedicated to changing that.

“After inconsistent achievement of the A&E target, there is now some good news on our performance in this area. We are reducing waiting and delays, seeing patients in more appropriate settings, and enabling people to go home more promptly as soon as they are fit enough to leave hospital. We want to maintain this progress and will work with Monitor to assure them of this.”

Mr Tobias said retirements and interim appoints to key executive positions had affected the stability of the hospital board. However, he added permanent roles for directors had been filled and recruitment would continue.

Mr Tobias said: “We believe we are now in a much stronger position to tackle these issues and will be working hard to achieve all the undertakings and requirements we have set out with our regulator.

“I am under no illusion and want to assure our local community we must and will get this right because it is in the best interests of our patients, which is what drives the board and the trust.”

Comments (26)

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12:29am Wed 25 Jun 14

TrustMeIKnow says...

Who is Monitor?! The hospital already have targets, standards and regulations set by the CQC, CCG and NHS no wonder they're not keeping them happy! Just wondering how much all these regulators are costing the tax payer?!
Who is Monitor?! The hospital already have targets, standards and regulations set by the CQC, CCG and NHS no wonder they're not keeping them happy! Just wondering how much all these regulators are costing the tax payer?! TrustMeIKnow
  • Score: -15

12:41am Wed 25 Jun 14

runwellian says...

I was admitted as an emergency 3 times during October / November last year and had excellent care.
I watched as staff struggled to find beds, it is not the fault of the unit, if demand outstrips supply, what are they supposed to do?

If they can't find a bed you cannot move patients out of the department. Ambulances queue up waiting to bring patients in, so they are not available to meet their targets, so staff get the blame when in reality, there just aren';t enough resources available to meet the high demand for care.

Meetings targets does not allow for good good care, corners have to b e cut to 'tick boxes'. I would rather spend six hours in A&E than be misdiagnosed to enable a box to be ticked!

Time this government realised you can't put a pint in a half pint pot!

If you have ten patients waiting for a bed but only have five beds, what do they expect staff to do with them?

Staff are expected to spend so much time ticking boxes fro the government that there is not quality time to care for patients.

Surely the quality of the care is more important than how long one has to wait, at least they are in a bed, in the warm and being cared for!

the Way NHS staff are treated by this government is appalling, no wonder nobody wants to be a doctor / nurse today!
I was admitted as an emergency 3 times during October / November last year and had excellent care. I watched as staff struggled to find beds, it is not the fault of the unit, if demand outstrips supply, what are they supposed to do? If they can't find a bed you cannot move patients out of the department. Ambulances queue up waiting to bring patients in, so they are not available to meet their targets, so staff get the blame when in reality, there just aren';t enough resources available to meet the high demand for care. Meetings targets does not allow for good good care, corners have to b e cut to 'tick boxes'. I would rather spend six hours in A&E than be misdiagnosed to enable a box to be ticked! Time this government realised you can't put a pint in a half pint pot! If you have ten patients waiting for a bed but only have five beds, what do they expect staff to do with them? Staff are expected to spend so much time ticking boxes fro the government that there is not quality time to care for patients. Surely the quality of the care is more important than how long one has to wait, at least they are in a bed, in the warm and being cared for! the Way NHS staff are treated by this government is appalling, no wonder nobody wants to be a doctor / nurse today! runwellian
  • Score: 39

12:42am Wed 25 Jun 14

runwellian says...

TrustMeIKnow wrote:
Who is Monitor?! The hospital already have targets, standards and regulations set by the CQC, CCG and NHS no wonder they're not keeping them happy! Just wondering how much all these regulators are costing the tax payer?!
A lot more than they are paying the hospitals to employ staff!
[quote][p][bold]TrustMeIKnow[/bold] wrote: Who is Monitor?! The hospital already have targets, standards and regulations set by the CQC, CCG and NHS no wonder they're not keeping them happy! Just wondering how much all these regulators are costing the tax payer?![/p][/quote]A lot more than they are paying the hospitals to employ staff! runwellian
  • Score: 1

6:53am Wed 25 Jun 14

CHRISTMAS CAROL says...

Yes my husband has bee admitted several times this year and if you can get past the rude myopic receptionists playing God early morning then its ok
Yes my husband has bee admitted several times this year and if you can get past the rude myopic receptionists playing God early morning then its ok CHRISTMAS CAROL
  • Score: 2

7:37am Wed 25 Jun 14

QuestionTime says...

runwellian wrote:
I was admitted as an emergency 3 times during October / November last year and had excellent care.
I watched as staff struggled to find beds, it is not the fault of the unit, if demand outstrips supply, what are they supposed to do?

If they can't find a bed you cannot move patients out of the department. Ambulances queue up waiting to bring patients in, so they are not available to meet their targets, so staff get the blame when in reality, there just aren';t enough resources available to meet the high demand for care.

Meetings targets does not allow for good good care, corners have to b e cut to 'tick boxes'. I would rather spend six hours in A&E than be misdiagnosed to enable a box to be ticked!

Time this government realised you can't put a pint in a half pint pot!

If you have ten patients waiting for a bed but only have five beds, what do they expect staff to do with them?

Staff are expected to spend so much time ticking boxes fro the government that there is not quality time to care for patients.

Surely the quality of the care is more important than how long one has to wait, at least they are in a bed, in the warm and being cared for!

the Way NHS staff are treated by this government is appalling, no wonder nobody wants to be a doctor / nurse today!
But they have the beds........there are dozens of them!
What the Trust has done is shut some of the wards to save money, but it's at the expense of patients health!
[quote][p][bold]runwellian[/bold] wrote: I was admitted as an emergency 3 times during October / November last year and had excellent care. I watched as staff struggled to find beds, it is not the fault of the unit, if demand outstrips supply, what are they supposed to do? If they can't find a bed you cannot move patients out of the department. Ambulances queue up waiting to bring patients in, so they are not available to meet their targets, so staff get the blame when in reality, there just aren';t enough resources available to meet the high demand for care. Meetings targets does not allow for good good care, corners have to b e cut to 'tick boxes'. I would rather spend six hours in A&E than be misdiagnosed to enable a box to be ticked! Time this government realised you can't put a pint in a half pint pot! If you have ten patients waiting for a bed but only have five beds, what do they expect staff to do with them? Staff are expected to spend so much time ticking boxes fro the government that there is not quality time to care for patients. Surely the quality of the care is more important than how long one has to wait, at least they are in a bed, in the warm and being cared for! the Way NHS staff are treated by this government is appalling, no wonder nobody wants to be a doctor / nurse today![/p][/quote]But they have the beds........there are dozens of them! What the Trust has done is shut some of the wards to save money, but it's at the expense of patients health! QuestionTime
  • Score: 48

7:44am Wed 25 Jun 14

QuestionTime says...

It didn't take long did it? 24 hours since yesterday's article in the Echo about Southend Hospital failing a little boy........and the hospital is in the news again, and will be again and again for all the wrong reasons.......and no one at the Trust seems to care that lives are suffering as a result of their incompetence !
It didn't take long did it? 24 hours since yesterday's article in the Echo about Southend Hospital failing a little boy........and the hospital is in the news again, and will be again and again for all the wrong reasons.......and no one at the Trust seems to care that lives are suffering as a result of their incompetence ! QuestionTime
  • Score: 35

8:09am Wed 25 Jun 14

Alan Craig says...

Having spent nearly 5 hours in A&E last night, I can confirm that waiting times are too long BUT all the staff, including doctors, ambulance personnel, porters, cleaners etc. were very attentive, polite and supportive - you couldn't wish for a better crew - well done the staff! Now it just needs the management to sort out the problems.
Having spent nearly 5 hours in A&E last night, I can confirm that waiting times are too long BUT all the staff, including doctors, ambulance personnel, porters, cleaners etc. were very attentive, polite and supportive - you couldn't wish for a better crew - well done the staff! Now it just needs the management to sort out the problems. Alan Craig
  • Score: 52

8:47am Wed 25 Jun 14

Loosers says...

Too many incompetent managerial staff, and not just at the SOS facility; it's a national problem. More clinicians are needed, fewer paper pushers.

Managers who fail should be replaced.
Too many incompetent managerial staff, and not just at the SOS facility; it's a national problem. More clinicians are needed, fewer paper pushers. Managers who fail should be replaced. Loosers
  • Score: 54

8:56am Wed 25 Jun 14

rayleighrunner says...

Personally....never had a real issue with A & E? Always been seen quite quickly, staff helpful (with the exception of the reception staff), and treatment fairly quickly. Mistakes will be made by all hospitals. Targets will not always be met by all hospitals....but overall, I think this makes it sound worse than it is. Not many people I know that have been to A & E have had a bad experience?
Personally....never had a real issue with A & E? Always been seen quite quickly, staff helpful (with the exception of the reception staff), and treatment fairly quickly. Mistakes will be made by all hospitals. Targets will not always be met by all hospitals....but overall, I think this makes it sound worse than it is. Not many people I know that have been to A & E have had a bad experience? rayleighrunner
  • Score: -3

11:54am Wed 25 Jun 14

Motherlode says...

The underlying problem is that so many people visit A&E when it's not an accident or an emergency. About a third of the visits could be sorted out by their GP, but it's a nightmare trying to get an appointment, so people use the service that's open and accessible.
The hospital management are not in a position to sort out the root cause of the problem and the local GPs have no incentive to increase their workload.
The underlying problem is that so many people visit A&E when it's not an accident or an emergency. About a third of the visits could be sorted out by their GP, but it's a nightmare trying to get an appointment, so people use the service that's open and accessible. The hospital management are not in a position to sort out the root cause of the problem and the local GPs have no incentive to increase their workload. Motherlode
  • Score: 20

12:04pm Wed 25 Jun 14

Loosers says...

It's time GPs and Consultants realized that medicine is not a 9-5 Mon-Fri job. 24/7 shift patterns should be established.
It's time GPs and Consultants realized that medicine is not a 9-5 Mon-Fri job. 24/7 shift patterns should be established. Loosers
  • Score: 30

12:33pm Wed 25 Jun 14

Red Hand Gang says...

I went for the first time in 25 years and was shocked at how rude a member of staff spoke to me. When I asked for the ladies name she refused to show me her badge and said look it up. Pretty poor experience really.
I went for the first time in 25 years and was shocked at how rude a member of staff spoke to me. When I asked for the ladies name she refused to show me her badge and said look it up. Pretty poor experience really. Red Hand Gang
  • Score: 15

12:39pm Wed 25 Jun 14

cgb says...

People need to realise that targets are just set government targets and don't reflect the standard of care given.
Mid- Staffs made their targets by rushing people through and moving them unsafely, discharging them home and cutting corners. The A&E staff should be commended for refusing to do the same- don't take any headline at face value
People need to realise that targets are just set government targets and don't reflect the standard of care given. Mid- Staffs made their targets by rushing people through and moving them unsafely, discharging them home and cutting corners. The A&E staff should be commended for refusing to do the same- don't take any headline at face value cgb
  • Score: -1

2:26pm Wed 25 Jun 14

Dansmum1959 says...

I've had to attend A & E several times over the past 18 months due to a serious medical condition. On each occassion all staff have behaved in a kind and professional manner - with the sole exception of the reception staff.
Never have I encountered such rudeness, disinterest, beligerance and contempt - not only to myself but to other patients too.
They are an absolute disgrace. The only time they seemed animated and interested in what was going on, was when running out the door with their cigarettes in hand, or laughing and joking with the security staff lounging over the counter.
I've had to attend A & E several times over the past 18 months due to a serious medical condition. On each occassion all staff have behaved in a kind and professional manner - with the sole exception of the reception staff. Never have I encountered such rudeness, disinterest, beligerance and contempt - not only to myself but to other patients too. They are an absolute disgrace. The only time they seemed animated and interested in what was going on, was when running out the door with their cigarettes in hand, or laughing and joking with the security staff lounging over the counter. Dansmum1959
  • Score: 14

4:39pm Wed 25 Jun 14

runwellian says...

Red Hand Gang wrote:
I went for the first time in 25 years and was shocked at how rude a member of staff spoke to me. When I asked for the ladies name she refused to show me her badge and said look it up. Pretty poor experience really.
... but did you report it to PALS?
If you gave the time and date,and the department, they could easily have identified the member of staff.

You could have asked fro the person in charge who would have identified the staff member .

There is no need to tolerate poor service, that is what the PALS office is there for. You can write, phone, e-mail or go on-line to give feedback.
I have found the PALS dept very supportive and had all my issues taken seriously.
[quote][p][bold]Red Hand Gang[/bold] wrote: I went for the first time in 25 years and was shocked at how rude a member of staff spoke to me. When I asked for the ladies name she refused to show me her badge and said look it up. Pretty poor experience really.[/p][/quote]... but did you report it to PALS? If you gave the time and date,and the department, they could easily have identified the member of staff. You could have asked fro the person in charge who would have identified the staff member . There is no need to tolerate poor service, that is what the PALS office is there for. You can write, phone, e-mail or go on-line to give feedback. I have found the PALS dept very supportive and had all my issues taken seriously. runwellian
  • Score: 4

6:15pm Wed 25 Jun 14

Red Hand Gang says...

Thank you for the advice. I didn't report it was in a lot of pain for a few days and i guess I just let it slip. Next time i certainly would.
Thank you for the advice. I didn't report it was in a lot of pain for a few days and i guess I just let it slip. Next time i certainly would. Red Hand Gang
  • Score: 2

7:09pm Wed 25 Jun 14

jolllyboy says...

When I have been with relatives to A&E the staff seem to be doing not a lot - plenty of them - in the cubicle area that is, but not actually doing anything with the patients. I appreciate it is difficult to find beds (I agree they have closed wards so what do you expect) but at least whilst in A&E more attention to the patients even with just information would be a big step.

As to seeing a GP what we need is more walk in centres in every town and the GP billed for not seeing their patient. I know Drs when trained go abroad but that is not the patients fault. Us taxpayers need the Drs to be bound to stay a fixed no of years in return for the teaching they have had.
And nurses should not be allowed their mobiles on duty !
When I have been with relatives to A&E the staff seem to be doing not a lot - plenty of them - in the cubicle area that is, but not actually doing anything with the patients. I appreciate it is difficult to find beds (I agree they have closed wards so what do you expect) but at least whilst in A&E more attention to the patients even with just information would be a big step. As to seeing a GP what we need is more walk in centres in every town and the GP billed for not seeing their patient. I know Drs when trained go abroad but that is not the patients fault. Us taxpayers need the Drs to be bound to stay a fixed no of years in return for the teaching they have had. And nurses should not be allowed their mobiles on duty ! jolllyboy
  • Score: 10

8:14pm Wed 25 Jun 14

LovelyL says...

After taking my then 5 week old baby there in November I honestly could not fault the staff both in A & E and on the Neptune ward. I understand that everyone's experiences may differ but they were great with us.
The doctor who saw her in A & E even kept coming to Neptune ward on his shifts to check on her progress which meant a lot at the time and showed they care deeply about the people they care for and obviously don't forget you.

I will also add that the nurses in A & E we're brilliant with me and my husband, they kept us calm even though it was very serious and explained every step they were taking.

Hats off to the staff there I think they do an amazing job and one that I personally know I wouldn't have the guts for.
After taking my then 5 week old baby there in November I honestly could not fault the staff both in A & E and on the Neptune ward. I understand that everyone's experiences may differ but they were great with us. The doctor who saw her in A & E even kept coming to Neptune ward on his shifts to check on her progress which meant a lot at the time and showed they care deeply about the people they care for and obviously don't forget you. I will also add that the nurses in A & E we're brilliant with me and my husband, they kept us calm even though it was very serious and explained every step they were taking. Hats off to the staff there I think they do an amazing job and one that I personally know I wouldn't have the guts for. LovelyL
  • Score: 1

11:24pm Wed 25 Jun 14

Kim Gandy says...

TrustMeIKnow wrote:
Who is Monitor?! The hospital already have targets, standards and regulations set by the CQC, CCG and NHS no wonder they're not keeping them happy! Just wondering how much all these regulators are costing the tax payer?!
Monitor is yet another expensive quango, like CQC, basically another bunch of clipboard fascist box-tickers. Something Labour were totally obsessed with during their 13 disastrous years of administration (they still are because they never ever learn).

As for the status of this A and E, it can most likely be attributed to low staffing levels. Any problem or issue NHS related usually is the result of understaffing and corner cutting.

What else could it possibly be, if they are not meeting their time targets. There is a limit to what staff can do against the rising population of this country which itself is not helped by mass uncontrolled immigration and health tourism. FACT.

And to those who find statements like that offensive, tough. It is a stark fact whether you like it or not and the sooner you wake up to it the better

And the only kind of "ism" here is realism.
[quote][p][bold]TrustMeIKnow[/bold] wrote: Who is Monitor?! The hospital already have targets, standards and regulations set by the CQC, CCG and NHS no wonder they're not keeping them happy! Just wondering how much all these regulators are costing the tax payer?![/p][/quote]Monitor is yet another expensive quango, like CQC, basically another bunch of clipboard fascist box-tickers. Something Labour were totally obsessed with during their 13 disastrous years of administration (they still are because they never ever learn). As for the status of this A and E, it can most likely be attributed to low staffing levels. Any problem or issue NHS related usually is the result of understaffing and corner cutting. What else could it possibly be, if they are not meeting their time targets. There is a limit to what staff can do against the rising population of this country which itself is not helped by mass uncontrolled immigration and health tourism. FACT. And to those who find statements like that offensive, tough. It is a stark fact whether you like it or not and the sooner you wake up to it the better And the only kind of "ism" here is realism. Kim Gandy
  • Score: -8

8:43am Thu 26 Jun 14

kmitch says...

My husband was rushed to Southend A& E two years ago and they saved his life.He was seen by a doctor, had a scan and was in intensive care to be operated on and receive treatment in 4 hours. Thank you again to all staff who work so hard for so many people x
My husband was rushed to Southend A& E two years ago and they saved his life.He was seen by a doctor, had a scan and was in intensive care to be operated on and receive treatment in 4 hours. Thank you again to all staff who work so hard for so many people x kmitch
  • Score: 8

9:22pm Thu 26 Jun 14

CHRISTMAS CAROL says...

Dansmum1959 wrote:
I've had to attend A & E several times over the past 18 months due to a serious medical condition. On each occassion all staff have behaved in a kind and professional manner - with the sole exception of the reception staff.
Never have I encountered such rudeness, disinterest, beligerance and contempt - not only to myself but to other patients too.
They are an absolute disgrace. The only time they seemed animated and interested in what was going on, was when running out the door with their cigarettes in hand, or laughing and joking with the security staff lounging over the counter.
totally agree, the a and e receptionists are ****
[quote][p][bold]Dansmum1959[/bold] wrote: I've had to attend A & E several times over the past 18 months due to a serious medical condition. On each occassion all staff have behaved in a kind and professional manner - with the sole exception of the reception staff. Never have I encountered such rudeness, disinterest, beligerance and contempt - not only to myself but to other patients too. They are an absolute disgrace. The only time they seemed animated and interested in what was going on, was when running out the door with their cigarettes in hand, or laughing and joking with the security staff lounging over the counter.[/p][/quote]totally agree, the a and e receptionists are **** CHRISTMAS CAROL
  • Score: 0

12:14am Fri 27 Jun 14

HayleyC26 says...

The general public read these headlines and instantly start slagging off the hospital without knowing the facts!

Many of you don't realise the amount of people this hospital serves Shoebury, Leigh, Rayleigh, Hockley and Hullbridge to name a few. So it's know wonder that there wait times are longer than average; but as pointed out by previous comments I've rather have to wait longer to be seen by someone properly than rushed through due to hitting the targets!!!!!

For all of you **** about the receptionists, ok you may have come across one in a bad mood but do you realise how you talk to them? Overhearing some people is a wonder none of you have been smacked round the face. I've been down numerous times throughout my life and have never had any problems. A lot of people seem to go for trivial reasons maybe try going to your gp before going to the ACCIDENT AND EMERGANCY department with your cold (the clue is in the name).
The general public read these headlines and instantly start slagging off the hospital without knowing the facts! Many of you don't realise the amount of people this hospital serves Shoebury, Leigh, Rayleigh, Hockley and Hullbridge to name a few. So it's know wonder that there wait times are longer than average; but as pointed out by previous comments I've rather have to wait longer to be seen by someone properly than rushed through due to hitting the targets!!!!! For all of you **** about the receptionists, ok you may have come across one in a bad mood but do you realise how you talk to them? Overhearing some people is a wonder none of you have been smacked round the face. I've been down numerous times throughout my life and have never had any problems. A lot of people seem to go for trivial reasons maybe try going to your gp before going to the ACCIDENT AND EMERGANCY department with your cold (the clue is in the name). HayleyC26
  • Score: -5

12:17am Fri 27 Jun 14

HayleyC26 says...

HayleyC26 wrote:
The general public read these headlines and instantly start slagging off the hospital without knowing the facts!

Many of you don't realise the amount of people this hospital serves Shoebury, Leigh, Rayleigh, Hockley and Hullbridge to name a few. So it's know wonder that there wait times are longer than average; but as pointed out by previous comments I've rather have to wait longer to be seen by someone properly than rushed through due to hitting the targets!!!!!

For all of you **** about the receptionists, ok you may have come across one in a bad mood but do you realise how you talk to them? Overhearing some people is a wonder none of you have been smacked round the face. I've been down numerous times throughout my life and have never had any problems. A lot of people seem to go for trivial reasons maybe try going to your gp before going to the ACCIDENT AND EMERGANCY department with your cold (the clue is in the name).
*b****ing
*EMERGENCY
[quote][p][bold]HayleyC26[/bold] wrote: The general public read these headlines and instantly start slagging off the hospital without knowing the facts! Many of you don't realise the amount of people this hospital serves Shoebury, Leigh, Rayleigh, Hockley and Hullbridge to name a few. So it's know wonder that there wait times are longer than average; but as pointed out by previous comments I've rather have to wait longer to be seen by someone properly than rushed through due to hitting the targets!!!!! For all of you **** about the receptionists, ok you may have come across one in a bad mood but do you realise how you talk to them? Overhearing some people is a wonder none of you have been smacked round the face. I've been down numerous times throughout my life and have never had any problems. A lot of people seem to go for trivial reasons maybe try going to your gp before going to the ACCIDENT AND EMERGANCY department with your cold (the clue is in the name).[/p][/quote]*b****ing *EMERGENCY HayleyC26
  • Score: -2

9:01am Fri 27 Jun 14

jedilover says...

Southend hospital is a good hospital and they give good care (most of the time) I know as I frequently have to go there or to A&E. You're all slagging off the receptionist but when on a daily basis they have people shouting/screaming at them, they're going to be in a bad mood like anyone else would be. They can not get you seen any quicker. So shouting at them isn't going to help you. My mum is a receptionist at a&e and I know that even when I go up there she can't get me seen any quicker and about the cigarettes, they are not allowed to go off and have one unless it is in there half hour break.
Southend has good quality staff ranging from the consultants to the domestics, they just don't have enough beds to treat everyone with the growing population of the UK (which went up by 400,000 last year. 46% through migration) The fact we get free health care and people still complain is ridiculous.
Southend hospital is a good hospital and they give good care (most of the time) I know as I frequently have to go there or to A&E. You're all slagging off the receptionist but when on a daily basis they have people shouting/screaming at them, they're going to be in a bad mood like anyone else would be. They can not get you seen any quicker. So shouting at them isn't going to help you. My mum is a receptionist at a&e and I know that even when I go up there she can't get me seen any quicker and about the cigarettes, they are not allowed to go off and have one unless it is in there half hour break. Southend has good quality staff ranging from the consultants to the domestics, they just don't have enough beds to treat everyone with the growing population of the UK (which went up by 400,000 last year. 46% through migration) The fact we get free health care and people still complain is ridiculous. jedilover
  • Score: 1

5:12pm Fri 27 Jun 14

runwellian says...

jedilover wrote:
Southend hospital is a good hospital and they give good care (most of the time) I know as I frequently have to go there or to A&E. You're all slagging off the receptionist but when on a daily basis they have people shouting/screaming at them, they're going to be in a bad mood like anyone else would be. They can not get you seen any quicker. So shouting at them isn't going to help you. My mum is a receptionist at a&e and I know that even when I go up there she can't get me seen any quicker and about the cigarettes, they are not allowed to go off and have one unless it is in there half hour break.
Southend has good quality staff ranging from the consultants to the domestics, they just don't have enough beds to treat everyone with the growing population of the UK (which went up by 400,000 last year. 46% through migration) The fact we get free health care and people still complain is ridiculous.
We don't get free health care, we pay national insurance and taxes.
[quote][p][bold]jedilover[/bold] wrote: Southend hospital is a good hospital and they give good care (most of the time) I know as I frequently have to go there or to A&E. You're all slagging off the receptionist but when on a daily basis they have people shouting/screaming at them, they're going to be in a bad mood like anyone else would be. They can not get you seen any quicker. So shouting at them isn't going to help you. My mum is a receptionist at a&e and I know that even when I go up there she can't get me seen any quicker and about the cigarettes, they are not allowed to go off and have one unless it is in there half hour break. Southend has good quality staff ranging from the consultants to the domestics, they just don't have enough beds to treat everyone with the growing population of the UK (which went up by 400,000 last year. 46% through migration) The fact we get free health care and people still complain is ridiculous.[/p][/quote]We don't get free health care, we pay national insurance and taxes. runwellian
  • Score: 12

10:47am Sun 29 Jun 14

CHRISTMAS CAROL says...

Loosers wrote:
It's time GPs and Consultants realized that medicine is not a 9-5 Mon-Fri job. 24/7 shift patterns should be established.
Totally agree with you why do management not see this , are they blind or stupid
[quote][p][bold]Loosers[/bold] wrote: It's time GPs and Consultants realized that medicine is not a 9-5 Mon-Fri job. 24/7 shift patterns should be established.[/p][/quote]Totally agree with you why do management not see this , are they blind or stupid CHRISTMAS CAROL
  • Score: 8

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