Our guest house's 5-star feat is a first

Southend Standard: Winners - Teresa and Neil Jones with thier award Winners - Teresa and Neil Jones with thier award

A COUPLE who transformed a jaded B&B into a boutique guest house are the first in Southend to be given a fivestar rating by the Quality in Tourism board.

Teresa and Neil Jones, both 42, bought the former Arosa guest house almost a year ago and have just finished renovating it for the “top end of the market”.

After a sneak visit by a mystery guest, they learned they have been given the highest award by the organisation run on behalf of Visit England.

But any parents wanting to stay in the newly-named Suenos guest house will have to leave their children at home however, as the couple operate a strictly “no kids” policy.

Mrs Jones said: “Guest houses can choose to be graded by the AA or the Quality Tourism Board. They send a mystery guest, who only reveals who they are when they leave. We were given a five-star grade where you have to achieve a 91 per cent score in many areas, including service and breakfast quality.”

She added: “We refurbished the guest house because we wanted to bring something new to the area. It is geared to the top end of the market as a luxury, adults-only experience. It is for people who want to come to Southend without their kids for a break. Southend is undergoing regeneration and we wanted to be part of that. It was great to get the rating.”

The Quality in Tourism board is the regulatory body for the accommodation and tourism industry. It makes potential guests aware of what they can expect and awards one to five stars.

Inspectors assess the maintenance and appearance of the property, comfort, service, hospitality and attention to detail.

Cleanliness and food quality are also assessed.

Comments (6)

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1:05pm Tue 10 Jun 14

heartbeat says...

Congratulations, I have always thought the "Suenos" (Spanish for dreams?) lettering looks very classy. It will be good to know there is somewhere to be confident in recommending to people who want to visit the Southend area.
Congratulations, I have always thought the "Suenos" (Spanish for dreams?) lettering looks very classy. It will be good to know there is somewhere to be confident in recommending to people who want to visit the Southend area. heartbeat
  • Score: 5

2:30pm Tue 10 Jun 14

DogsMessInLeigh says...

Yes it looks a superb place when i have cycled by i always fancy sitting outside with a cold beer watching the world go by check out their website and agoda/booking etc the prices are higher end but that will deter the riff raff who will prefer the premier inn prices anyway, superb colour scheme and liking the bath in the bedroom nudge nudge.
A job well done.
Yes it looks a superb place when i have cycled by i always fancy sitting outside with a cold beer watching the world go by check out their website and agoda/booking etc the prices are higher end but that will deter the riff raff who will prefer the premier inn prices anyway, superb colour scheme and liking the bath in the bedroom nudge nudge. A job well done. DogsMessInLeigh
  • Score: 2

3:20pm Tue 10 Jun 14

Leighdweller says...

DogsMessInLeigh wrote:
Yes it looks a superb place when i have cycled by i always fancy sitting outside with a cold beer watching the world go by check out their website and agoda/booking etc the prices are higher end but that will deter the riff raff who will prefer the premier inn prices anyway, superb colour scheme and liking the bath in the bedroom nudge nudge.
A job well done.
Agreed, it looks quite nice and it's good that the seafront is having places setting up within the 'better' end of the market.

Bit confused by the adults only policy though as the website says well behaved kids over 8 will be accepted.
[quote][p][bold]DogsMessInLeigh[/bold] wrote: Yes it looks a superb place when i have cycled by i always fancy sitting outside with a cold beer watching the world go by check out their website and agoda/booking etc the prices are higher end but that will deter the riff raff who will prefer the premier inn prices anyway, superb colour scheme and liking the bath in the bedroom nudge nudge. A job well done.[/p][/quote]Agreed, it looks quite nice and it's good that the seafront is having places setting up within the 'better' end of the market. Bit confused by the adults only policy though as the website says well behaved kids over 8 will be accepted. Leighdweller
  • Score: 0

3:45pm Tue 10 Jun 14

John Right says...

Great a place for child haters...
Great a place for child haters... John Right
  • Score: -3

4:11pm Tue 10 Jun 14

CarnMountification says...

Only a shame about whats next door, to this mini Hilton :)
Only a shame about whats next door, to this mini Hilton :) CarnMountification
  • Score: 1

6:30pm Tue 10 Jun 14

LexyGirl says...

This is great as I have family that sometimes stay in Southend when visiting relations, to date they have been very disappointed with their accommodation. Now I know who to recommend them to :)
This is great as I have family that sometimes stay in Southend when visiting relations, to date they have been very disappointed with their accommodation. Now I know who to recommend them to :) LexyGirl
  • Score: 0

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