Need your blood test at Southend Hospital? Sorry, we're engaged

Southend Standard: Southend Hospital Southend Hospital

PATIENTS have been struggling to get through to book an appointment for blood tests at Southend Hospital for several days.

The hospital is due to announce details of plans to join together with Basildon Hospital to contract its pathology service out to a private company today.

But concerns have been raised that it is currently impossible to get through to Southend Hospital to book an appointment at the moment, with patients just being met by an engaged tone.

Historian Arthur Woodward, 72, of Bournemouth Park Road, regularly has tests to check he can take the medication he needs following a stroke.

He said: “I’ve been trying to get through but the number is constantly engaged. I tried about five times.

“It’s not due for three months so I’m not too worried, but there must be other people who need it more urgently.”

Another patient, 81, from Canvey, has been unable to make an appointment since Friday.

The patient who asked not to be named, has been having regular tests since she had a brain haemorrhage a few years ago.

She said: “I went to the doctor on Friday morning because I’ve not been feeling very good, I’ve been trying to get through since then but can’t get through.

“I eventually phoned the main switchboard and they said everyone is having the problem at the moment and have been since last week.”

A hospital spokeswoman said: “We’re sorry patients were unhappy with our service. Our appointment line can get extremely busy, we’d like to apologise for any delays in getting through.”

Comments (9)

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11:46am Wed 12 Mar 14

Nebs says...

The cynic in me thinks it may be a ploy to help acceptance of the new outsourced system.
The cynic in me thinks it may be a ploy to help acceptance of the new outsourced system. Nebs
  • Score: 12

12:21pm Wed 12 Mar 14

No1 Shoplifter says...

Arthur Woodward says: 'I tried about 5 times. But its not due for 3 months, so I'm not that worried. But there must be other people who need it more urgently'

That's exactly why people can't get through because of prats like him. Call when it's near the time, not 3 months in advance.
Arthur Woodward says: 'I tried about 5 times. But its not due for 3 months, so I'm not that worried. But there must be other people who need it more urgently' That's exactly why people can't get through because of prats like him. Call when it's near the time, not 3 months in advance. No1 Shoplifter
  • Score: 3

12:47pm Wed 12 Mar 14

jkingart says...

I been referred by GP and been calling Southend Hospital to get ultrasound appointment but for last fortnight booking line has just got automated response about being open 9am-5pm but after 56 calls now still no joy. Is this how Southend Hospital reduces it's waiting times by not taking on new patients?
I been referred by GP and been calling Southend Hospital to get ultrasound appointment but for last fortnight booking line has just got automated response about being open 9am-5pm but after 56 calls now still no joy. Is this how Southend Hospital reduces it's waiting times by not taking on new patients? jkingart
  • Score: 16

1:10pm Wed 12 Mar 14

rayleigh123 says...

Surely in this day and age - phoning for an appointment is very old fashion -
why can't we book appointments via the web, this would free staff at the hospital and allow 24 hour access. The people who do not have access to the web can still use the phone but hopefully with the majority using the web this will allow a more speedier response for them.

I already do this with my doctor and dentist.

Surely the days of listening to the cuckoo waltz or similair tunes on a phone queueing system are well over.


.
Surely in this day and age - phoning for an appointment is very old fashion - why can't we book appointments via the web, this would free staff at the hospital and allow 24 hour access. The people who do not have access to the web can still use the phone but hopefully with the majority using the web this will allow a more speedier response for them. I already do this with my doctor and dentist. Surely the days of listening to the cuckoo waltz or similair tunes on a phone queueing system are well over. . rayleigh123
  • Score: 12

1:23pm Wed 12 Mar 14

emcee says...

Quote a hospital spokeswoman (always a spokesperson): “We’re sorry patients were unhappy with our service. Our appointment line can get extremely busy, we’d like to apologise for any delays in getting through.”
-
Well, that's alright then.
Quote a hospital spokeswoman (always a spokesperson): “We’re sorry patients were unhappy with our service. Our appointment line can get extremely busy, we’d like to apologise for any delays in getting through.” - Well, that's alright then. emcee
  • Score: 15

4:53pm Wed 12 Mar 14

runwellian says...

Not everyone has web access!

It is a fact that southend hospital get paid fro services they cannot provided.

I had a spirometry test, done in a corridor. Last week I tried to book for an x-ray, the only two dates available in March were impossible for me but there were no others until April, this just isn't good enough. I wen tot see a 'stroke' consultant who operated from a shed attached to the side of a building, with public wandering past the door, he insisted the door was kept open because he was hot!!
the hospital cannot provide safe services in the cramped environment it works in, patients privacy and dignity is a joke ... and you have to pay to attend e,g, parking charges.

i can attend Basildon hospital fro my x-ray, park for free with my blue badge, walk in and get my x-ray done on the spot!

No phone calls, no parking charges, no waiting and my privacy and dignity kept in tact ...certainly worth the short journey!
Not everyone has web access! It is a fact that southend hospital get paid fro services they cannot provided. I had a spirometry test, done in a corridor. Last week I tried to book for an x-ray, the only two dates available in March were impossible for me but there were no others until April, this just isn't good enough. I wen tot see a 'stroke' consultant who operated from a shed attached to the side of a building, with public wandering past the door, he insisted the door was kept open because he was hot!! the hospital cannot provide safe services in the cramped environment it works in, patients privacy and dignity is a joke ... and you have to pay to attend e,g, parking charges. i can attend Basildon hospital fro my x-ray, park for free with my blue badge, walk in and get my x-ray done on the spot! No phone calls, no parking charges, no waiting and my privacy and dignity kept in tact ...certainly worth the short journey! runwellian
  • Score: 8

5:44pm Wed 12 Mar 14

jolllyboy says...

I keep saying that Southend Hospital needs an unannounced visit from CQC because from people I know mistakes are happening and it is not meeting peoples needs.
I keep saying that Southend Hospital needs an unannounced visit from CQC because from people I know mistakes are happening and it is not meeting peoples needs. jolllyboy
  • Score: 8

5:46pm Wed 12 Mar 14

jolllyboy says...

rayleigh123 wrote:
Surely in this day and age - phoning for an appointment is very old fashion -
why can't we book appointments via the web, this would free staff at the hospital and allow 24 hour access. The people who do not have access to the web can still use the phone but hopefully with the majority using the web this will allow a more speedier response for them.

I already do this with my doctor and dentist.

Surely the days of listening to the cuckoo waltz or similair tunes on a phone queueing system are well over.


.
Not everyone has a computer silly to book appointments. It may be the modern way but it cannot always be done.
[quote][p][bold]rayleigh123[/bold] wrote: Surely in this day and age - phoning for an appointment is very old fashion - why can't we book appointments via the web, this would free staff at the hospital and allow 24 hour access. The people who do not have access to the web can still use the phone but hopefully with the majority using the web this will allow a more speedier response for them. I already do this with my doctor and dentist. Surely the days of listening to the cuckoo waltz or similair tunes on a phone queueing system are well over. .[/p][/quote]Not everyone has a computer silly to book appointments. It may be the modern way but it cannot always be done. jolllyboy
  • Score: 2

7:05pm Wed 12 Mar 14

TheaWells says...

I tried to get through from March 4th... eventually did on March 7th after calling over and over. Appointment isn't until end of month now :-/

Same with our GP though, when you do eventually get through the earliest appointments they have are 2 weeks away, one has to plan sickness!

I preferred it when GP surgeries had the old fashioned delicatessen ticket system.. you'd walk in, see what number ticket was next, look at the screen and decide if you wanted to wait or not.

I thought the blood testing at Southend had the same system?
I tried to get through from March 4th... eventually did on March 7th after calling over and over. Appointment isn't until end of month now :-/ Same with our GP though, when you do eventually get through the earliest appointments they have are 2 weeks away, one has to plan sickness! I preferred it when GP surgeries had the old fashioned delicatessen ticket system.. you'd walk in, see what number ticket was next, look at the screen and decide if you wanted to wait or not. I thought the blood testing at Southend had the same system? TheaWells
  • Score: 2

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