Hadleigh businesswoman left without phone or internet for a week

Southend Standard: Hadleigh businesswoman left without phone or internet for a week Hadleigh businesswoman left without phone or internet for a week

A BUSINESSWOMAN claims her company is suffering as she has been left without a working phone line or internet for nearly a week.

Jackie Burns, who opened Estuary Underwriting, in London Road, Hadleigh, in October, is worried she could be losing valuable trade as she has been unable to make or receive phone calls or e-mails since last Friday. The fault was reported to BT and 23 people in the area are affected.

Ms Burns said: “I’m a fledging business at a key stage where we are starting to build a name for ourselves and people knowwhere we are.

“It just doesn’t look good for us we cannot be contacted and we’re blaming BT, but it’s genuinely not our fault.”

A BT spokesman said it was working to fix the problem as quickly as possible.

The spokesman said: “We had faults first reported on January 24 which were traced to a problem at the local street cabinet.

“Engineers have been working on this and we have had 23 faults reported from people affected as part of this and this is now down to 11.

“We are doing all we can to get this completed as quickly as possible and are hoping that during today all will be back in service.”

Comments (8)

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8:27pm Sat 1 Feb 14

Nebs says...

If it's that important then connect your mobile to the computer and use that for data transfer to read your emails. Most 14 year olds will be able to connect it up for you if you can't do it yourself.
If it's that important then connect your mobile to the computer and use that for data transfer to read your emails. Most 14 year olds will be able to connect it up for you if you can't do it yourself. Nebs
  • Score: 2

8:38pm Sat 1 Feb 14

DogsMessInLeigh says...

Nebs wrote:
If it's that important then connect your mobile to the computer and use that for data transfer to read your emails. Most 14 year olds will be able to connect it up for you if you can't do it yourself.
good point...she looks like she has an iphone/smart phone and can check and use emails easy enough, or she could even work from home..just a thought, plus i am sure BT has helped her with call divert to the mobile...but 7 days disruption sounds way too long.
[quote][p][bold]Nebs[/bold] wrote: If it's that important then connect your mobile to the computer and use that for data transfer to read your emails. Most 14 year olds will be able to connect it up for you if you can't do it yourself.[/p][/quote]good point...she looks like she has an iphone/smart phone and can check and use emails easy enough, or she could even work from home..just a thought, plus i am sure BT has helped her with call divert to the mobile...but 7 days disruption sounds way too long. DogsMessInLeigh
  • Score: 2

9:53pm Sat 1 Feb 14

x2k says...

What kind of business has a landline phone as its only means of contact in this day and age? There would be other ways she could contact her clients and be contacted in return. That said, I'm struggling to find their website.

Think a better marketing strategy is in order rather than blaming BT for, what I'm guessing is, a serious outage.

She may have got her business a free mention the local paper, but not sure if that's a good thing though, as it makes the company sound a bit archaic.
What kind of business has a landline phone as its only means of contact in this day and age? There would be other ways she could contact her clients and be contacted in return. That said, I'm struggling to find their website. Think a better marketing strategy is in order rather than blaming BT for, what I'm guessing is, a serious outage. She may have got her business a free mention the local paper, but not sure if that's a good thing though, as it makes the company sound a bit archaic. x2k
  • Score: 7

8:14am Sun 2 Feb 14

Canvey48 says...

We too are a small business and have lost phone and internet 4 times since moving, it is a pain but as all have said above, BT will divert calls to mobiles free of charge, and since I don't have emails on my phone I simply took my laptop elsewhere once or twice a day to get vital emails. I would however have quite embarrassed ringing the newspaper about such a mundane item!!!!
We too are a small business and have lost phone and internet 4 times since moving, it is a pain but as all have said above, BT will divert calls to mobiles free of charge, and since I don't have emails on my phone I simply took my laptop elsewhere once or twice a day to get vital emails. I would however have quite embarrassed ringing the newspaper about such a mundane item!!!! Canvey48
  • Score: 3

9:36am Sun 2 Feb 14

blackheart says...

Slow news day.
Slow news day. blackheart
  • Score: 0

4:12pm Sun 2 Feb 14

You'dfeelbetterforknowingthat says...

Get a mobile...DoH
Get a mobile...DoH You'dfeelbetterforknowingthat
  • Score: 0

7:24pm Sun 2 Feb 14

Kim Gandy says...

“We are doing all we can to get this completed as quickly as possible and are hoping that during today all will be back in service.”

Had experience of B****d Telecom and their idea of "quickly as possible" isn't the same as mine,

Whether she can connect in other ways or not, they are failing to provide the s**t hot service they're always crowing about.

Something they have in common with a lot of these big multinationals nowadays.
“We are doing all we can to get this completed as quickly as possible and are hoping that during today all will be back in service.” Had experience of B****d Telecom and their idea of "quickly as possible" isn't the same as mine, Whether she can connect in other ways or not, they are failing to provide the s**t hot service they're always crowing about. Something they have in common with a lot of these big multinationals nowadays. Kim Gandy
  • Score: -4

7:33am Mon 3 Feb 14

Happy Chickie says...

blackheart wrote:
Slow news day.
No kidding, this is hardly news.
[quote][p][bold]blackheart[/bold] wrote: Slow news day.[/p][/quote]No kidding, this is hardly news. Happy Chickie
  • Score: 0

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