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Woman from Rochford left in pain for two hours next to the A127
11:40am Wednesday 16th October 2013 in Echo News
A WOMAN lay in agony on the side of a busy road for nearly two hours as she waited for an ambulance to turn up after being involved in a car crash.
Michelle Roseman, 21, of Southend Road, Rochford, was injured following a collision between her Peugeot 206 and a Ford Fusion.
Police were on the scene within 15 minutes of the accident at 1pm last Monday and she was advised to get out of her car and lay on the pavement because of speeding traffic and because she was experiencing a lot of pain.
She feared she had been badly injured as she couldn’t feel parts of her body.
The call was logged by the ambulance service as non life threatening which meant an ambulance should have attended within 30 minutes.
A paramedic didn’t arrive until just before 2pm, nearly an hour after the accident was first reported. She then had to wait nearly another hour before an ambulance showed up.
Miss Roseman said: “I was just really scared. I was lying there and the paramedic was talking to a colleague asking how long they’d be because I needed to get to a hospital. The guy on the phone said “how long is a piece of string?”
“It seems the ambulance just didn’t think I was serious enough to warrant their attention. I was lying there I was in agony, just shaking. I just didn’t feel with it and couldn’t feel my body.”
She was discharged later that night.
Miss Roseman has since been at home off work suffering from whiplash to her neck, back, arms and legs.
She said her mum has since had to wash and dress her as she is in so much pain.
Her car has since been written off.
Her dad Ernie Roseman, 68, raced to the scene as soon as he heard of the accident.
Mr Roseman said slow reactions of the ambulance staff left him frustrated and disgusted.
He added: “I got there to reassure her and she was in shock. I just wanted to wrap her up in cotton wool and take her home, she’s my little girl, but I was told we couldn’t move her in case it was a back injury.”
An ambulance spokesman said the incident was classed as a green two code where it is not life threatening and confirmed the optimum response time for this is 30 minutes.
The spokesman added: “First and foremost we take complaints like this very seriously. I would ask the patient involved to make contact with our complaints department so we can fully investigate her concerns about our attendance at this incident.”
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