Day of chaos on the railway

Southend Standard: Rush-hour trains chaos from Southend Victoria Rush-hour trains chaos from Southend Victoria

COMMUTERS suffered nightmare journeys this morning after a cable fault brought all trains between Southend Victoria and London Liverpool Street to a halt.

An overhead line in Rochford, near Hall Road, came down at 6.15am, causing chaos for early morning rail passengers.

After the cable fell, only one train ran yesterday morning out of Victoria station, shortly after 9am. The first train to leave Victoria following the cable being repaired was at 2.25pm.

Replacement bus services were eventually laid on to Wickford, where travellers were able to catch a train. Later in the day the bus service ran to and from Hockley.

Two trains an hour ran between Liverpool Street and Hockley, where a bus service was then provided for passengers going on towards Southend.

Two buses an hour were also provided for passengers going in the opposite direction.

The cancellations affected those travelling on the line from Southend Victoria, Prittlewell, Southend Airport, Rochford, Hockley, and Rayleigh travelling in either direction.

c2c were accepting tickets from Greater Anglia users throughout the day.

Station workers were on hand to notify users of the cancellations and direct them to the replacement buses but there were hundreds of disgruntled passengers.

The train line reopened at just after 2pm A spokesperson for Network Rail confirmed that a cable had come down in the Hall Road area of Rochford, and that engineers had been on the scene since the problem was reported.

A Greater Anglia spokesperson apologised to customers affected by the disruption, and added: "Following a problem with the overhead power lines in the Rochford area this morning, Greater Anglia’s train services were replaced by buses between Hockley and Southend Victoria whilst Network Rail fixed the problem.”

RAIL passengers affected by the delays vented their anger on Twitter to the popular unofficial Greater Anglia Complaints @Delayed_Again.

The account retweets complaints passengers have put towards the official Greater Anglia Twitter account. Their anger and frustration was mixed between the delays caused to their journeys and the treatment they received from some members of staff at stations.
Greater Anglia are one of the company’s taking part this week in this National Customer Service week.

maggifitt ‏@maggifitt5h
Can't believe how poor @greateranglia service has been today #nowork #trainproblems

King Timbo ‏@The_real_Tim_P
@greateranglia Continuity and contingency planning - ever heard of it? How is it acceptable to say "no trains, wait"? Buses?

Richard ‏@SpeakinSoFreely6h
This must be the worst of the worst delay that any train franchise has no train into London #Stranded with no help from #GA

MsVictoria ‏@MsVictoria22h
@greateranglia It's gone 2pm & yet GA website hasn't been updated since 12pm don't you think when such severe issues it needs more attention

KatieOLeary ‏@KatieOLeary1h
@greateranglia Cancelled with 2mins notice people are now waiting for an hour with no explanations. #disgrace

ken suttling ‏@KenSuttling1h
@greateranglia never in the field of human endeavour has so much disruption been caused to so many by so few - well done GA.

Comments (10)

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10:15am Tue 8 Oct 13

supermadmax says...

As sadistic as it may be, I love hearing this news when I'm not commuting or its not effecting me.
As sadistic as it may be, I love hearing this news when I'm not commuting or its not effecting me. supermadmax

11:29am Tue 8 Oct 13

max zorin says...

these things happen, at least they runnning a replacement bus service.
these things happen, at least they runnning a replacement bus service. max zorin

2:22pm Tue 8 Oct 13

Self Rightous Be Thankful says...

Better Late than never, thought it was quiet, during golf this morn.....
Better Late than never, thought it was quiet, during golf this morn..... Self Rightous Be Thankful

3:52pm Tue 8 Oct 13

Clifford Close says...

more crispy critter cable thieves blocking the line again?
more crispy critter cable thieves blocking the line again? Clifford Close

6:34pm Tue 8 Oct 13

middleflyer says...

max zorin wrote:
these things happen, at least they runnning a replacement bus service.
I wonder if this is connected to the Belfast flight being cancelled this morning?
[quote][p][bold]max zorin[/bold] wrote: these things happen, at least they runnning a replacement bus service.[/p][/quote]I wonder if this is connected to the Belfast flight being cancelled this morning? middleflyer

8:03pm Tue 8 Oct 13

Self Rightous Be Thankful says...

middleflyer wrote:
max zorin wrote:
these things happen, at least they runnning a replacement bus service.
I wonder if this is connected to the Belfast flight being cancelled this morning?
Maybe it was connected to the Sun rising, made for a nice quiet mornings golf, though there was a lot of suited city workers, milling around, as if some one was giving away sausages....LoL
[quote][p][bold]middleflyer[/bold] wrote: [quote][p][bold]max zorin[/bold] wrote: these things happen, at least they runnning a replacement bus service.[/p][/quote]I wonder if this is connected to the Belfast flight being cancelled this morning?[/p][/quote]Maybe it was connected to the Sun rising, made for a nice quiet mornings golf, though there was a lot of suited city workers, milling around, as if some one was giving away sausages....LoL Self Rightous Be Thankful

11:41pm Tue 8 Oct 13

Mikkel1 says...

WHY do commuters make a habit of complaining every time there is even a one minute delay, yet FAIL to complain when held-up by IDIOTS causing crashes and delaying their drive to/from their station, or work place?

Like it or not, commuters ARE the biggest cause for delays to trains, and I know from working on there.
WHY do commuters make a habit of complaining every time there is even a one minute delay, yet FAIL to complain when held-up by IDIOTS causing crashes and delaying their drive to/from their station, or work place? Like it or not, commuters ARE the biggest cause for delays to trains, and I know from working on there. Mikkel1

12:32am Wed 9 Oct 13

costa-del-blowfly says...

Mikkel1 wrote:
WHY do commuters make a habit of complaining every time there is even a one minute delay, yet FAIL to complain when held-up by IDIOTS causing crashes and delaying their drive to/from their station, or work place?

Like it or not, commuters ARE the biggest cause for delays to trains, and I know from working on there.
Care to expand?
[quote][p][bold]Mikkel1[/bold] wrote: WHY do commuters make a habit of complaining every time there is even a one minute delay, yet FAIL to complain when held-up by IDIOTS causing crashes and delaying their drive to/from their station, or work place? Like it or not, commuters ARE the biggest cause for delays to trains, and I know from working on there.[/p][/quote]Care to expand? costa-del-blowfly

7:19am Wed 9 Oct 13

Travlin'man says...

Padding 50% of this article out with tweets is pretty poor journalism, perhaps more investigation into why the cable failed, Network Rail's response and what they intend to do to prevent it happening again.

The tweets that you feature are all attacking Greater Anglia (which we all know is one of the worst rated train companies), where are the tweets attacking Network Rail, they're the ones responsible for the infrastructure.

It's time to step up your journalistic game and give up the poor quality reporting.
Padding 50% of this article out with tweets is pretty poor journalism, perhaps more investigation into why the cable failed, Network Rail's response and what they intend to do to prevent it happening again. The tweets that you feature are all attacking Greater Anglia (which we all know is one of the worst rated train companies), where are the tweets attacking Network Rail, they're the ones responsible for the infrastructure. It's time to step up your journalistic game and give up the poor quality reporting. Travlin'man

4:06pm Wed 9 Oct 13

Joe Wildman-Clark says...

A funny comment I heard was "They should have busses waiting at every train station ready for when something like this happens"

To say I was LOLing would be an understatement!

People are quick enough to moan but how quick are they to praise...

Still as I had the day off and was only going up to London to collect an e-bay win I called the guy to say I was going to be late and he drove down, so I bought him dinner and paid his fuel, it's only fair I done that as thanks.
A funny comment I heard was "They should have busses waiting at every train station ready for when something like this happens" To say I was LOLing would be an understatement! People are quick enough to moan but how quick are they to praise... Still as I had the day off and was only going up to London to collect an e-bay win I called the guy to say I was going to be late and he drove down, so I bought him dinner and paid his fuel, it's only fair I done that as thanks. Joe Wildman-Clark

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