Basildon Hospital was hell...now it's like the Ritz

Southend Standard: Dave Bushell with his partner Pam Kadwill Dave Bushell with his partner Pam Kadwill

A BUILDER who called for drastic changes at a “hell hole” hospital ward claims it has been transformed into the Ritz in just six months.

Dave Bushell, 64, spent 16 days in Basildon Hospital in February for a routine bowel operation.

He lodged a formal complaint against the hospital after suffering a catalogue of problems on Kingswood ward, which specialises in caring for patients after surgery.

Mr Bushell, of Villiers Way, Thundersley, claimed it took nurses 40 minutes to respond when patients pressed buzzers and his hospital notes were lost.

His catheter tube also became blocked during the hospital stay, leading to an infection, and his stomach ballooned in size because of fluid building up inside him.

The hospital promised drastic changes would be made in the wake of Mr Bushell’s complaint, but he never expected Kingswood ward to be turned around in just six months.

Mr Bushell was terrified of returning for a follow-up operation last weekend, but was delighted with the treatment he received.

He said: “It really has gone from hell to the Ritz. Kingswood ward is absolutely five star now and if anybody is worrying about going into hospital, they really don’t need to. To say I was scared about going back is an understatement.

“It’s so lovely there, you wouldn’t believe it’s the same hospital I was in six months ago.

“Before, the staff just didn’t want to do anything to help, but now the nurses are always singing and it helps create a happy environment for the patients. I’m just keeping my fingers crossed it doesn’t go back to how it was.”

Mr Bushell puts the big changes down to one man.

Qualified nurse David Young took over Kingswood in April and was soon joined by deputy Michelle Webb.

At the time the ward relied heavily on agency nurses and morale was low.

Diane Sarkar, director of nursing, said: “We faced significant challenges on Kingswood ward with a high turnover of staff and patient care not meeting high standards. We put a major plan in place to remedy this, and clear improvements have been made.

“There is still a lot of work to be done, and we continue to monitor the situation closely to ensure that all our patients receive excellent care.”

Comments (6)

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2:56pm Thu 22 Aug 13

Blind Haze says...

No.

It was neither hell nor The Ritz. Never.

Stop making drastic exaggerations in order to make a story.
No. It was neither hell nor The Ritz. Never. Stop making drastic exaggerations in order to make a story. Blind Haze

6:48pm Thu 22 Aug 13

Ineverknewthat says...

Just like the Ritz, REALLY, OK, I must book an afternoon tea, for my Mother's Birthday....
Just like the Ritz, REALLY, OK, I must book an afternoon tea, for my Mother's Birthday.... Ineverknewthat

9:29am Sat 24 Aug 13

Rich.;Carol says...

This story is completely fabricated. I posted the true facts yesterday Friday and the Echo removed it. This news report is complete propaganda. Kingswood ward has 4 cases of MRSA, its filthy disgusting and vile. If I give you the whole report the Echo will remove my story. The story is utter rubbish.
This story is completely fabricated. I posted the true facts yesterday Friday and the Echo removed it. This news report is complete propaganda. Kingswood ward has 4 cases of MRSA, its filthy disgusting and vile. If I give you the whole report the Echo will remove my story. The story is utter rubbish. Rich.;Carol

1:54am Mon 26 Aug 13

Kim Gandy says...

High turnover of staff. I wonder why.

Anywhere that is remotely connected with the caring profession in this country is a total hellhole. All because of cheapskate management trying to run the show on limited staff and resources.

As for Basildon Hospital being like the Ritz, yeah and my bank account resembles Richard Branson's.
High turnover of staff. I wonder why. Anywhere that is remotely connected with the caring profession in this country is a total hellhole. All because of cheapskate management trying to run the show on limited staff and resources. As for Basildon Hospital being like the Ritz, yeah and my bank account resembles Richard Branson's. Kim Gandy

9:39am Fri 30 Aug 13

Vange Resident says...

The Hospital needs to be shut down and ALL the senior management sacked! replace them with honest genuine poeple!
The Hospital needs to be shut down and ALL the senior management sacked! replace them with honest genuine poeple! Vange Resident

6:57pm Sun 15 Sep 13

whataday says...

There needs to be good staff morale on a busy ward and enough registered trained staff. If you pay peanuts you get monkeys
There needs to be good staff morale on a busy ward and enough registered trained staff. If you pay peanuts you get monkeys whataday

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