THE daughter of a man who has been in Basildon Hospital for almost seven weeks has described his time there as an “absolute nightmare”.
Christine Coleman, 52, of Hall Road, Aveley, and her family say they are at their “wits end” because of the alleged lack of care at the hospital.
Her father Ron Jee, 80, from Grays, who worked for Thurrock Council for 45 years, first had a stroke six years ago, and was taken into the hospital after suffering another one in June.
His worried daughter described how her father has been left in tears because he is so “distressed” and cannot communicate properly with staff after the most recent stroke caused him to lose his voice.
She said: “It’s not the nursing or medical staff that I get angry with, it’s the clinical support workers - they should be doing all the every day care and they aren’t doing it.
“It’s just been an absolute nightmare. I don’t want his last weeks to be in this hospital with how it’s been. He’s not getting the help or care he needs.
“He is suffering up there and I just worry what’s happening when we’re not there - he cries when we walk in because something’s happened.”
Mrs Coleman told the Echo about a catalogue of incidents that have happened to her father since he was admitted.
- Staff allegedly saying they can’t hear Mr Jee or understand him so they can’t help him.
- He and other patients being told to go to the toilet in their beds by clinical support workers.
- No fluids given to him for more than six hours.
- Two falls from a hospital chair despite the family being told he would receive one to one care.
- The call button being left unplugged or on the floor.
- Bed not being changed despite being soaked with urine and covered in faeces.
Mrs Coleman has met with senior staff on three occasions about her father’s care, but said she has “no confidence” in the hospital.
A Basildon Hospital spokeswoman said: “We have met with Mr Jee’s family to discuss their concerns regarding the care provided to their father.
“Where the care provided to Mr Jee was not to the standard we would expect, we have apologised to his family and have put measures in place to ensure these are not repeated.
“The trust is committed to improving patient care and to listening and learning quickly from mistakes. We would encourage any relative who has concerns about the care provided to their loved one to speak with a member of staff, or to our PALS team, so that any issues can be resolved as quickly as possible.”