Bowers Gifford residents still have no phone and internet after 10 days

Bowers Gifford residents still have no phone and internet after 10 days

Bowers Gifford residents still have no phone and internet after 10 days

First published in Echo News by

AN INDEPENDENT business owner has spoken of his frustration at being left without phone and internet power for week and a half.

Steve and Diane Russell, run their own business S Russell & Sons Wholesale Green Grocery from their home in Bowers Gifford.

Hundreds of people have been left without phones and internet for 10 days after yobs tried to steal 800 yards of underground copper wire in Bowers Gifford on Sunday last week.

BT contractors have been working to try to get the problems sorted out in Pound Lane, after the wire was cut in four places.

The greengrocers business was opened in 1988 and the couple say they have lost hundreds of pounds because people haven’t been able to call up or fax any orders through.

Mr Russell of Old Church Road said: “We usually get a lot of our business through schools and because the phone lines were down in half term we have been left out of pocket massively.

“The schools normally fax through their orders and we haven’t received any, it has been so annoying for us because we don’t know when the phone lines will be up again and its really impacting our business.

“We have seen the workmen out on the road trying to sort it out but surely after a week and a half it should have been sorted out.”

Resident Andrew Burns, 42, Pound Lane, Bowers Gifford, who works as an accountant said due to the internet not working he had to drive his daughter to his mum’s house in Benfleet just so she could print out her coursework on Monday night.

He said: “It has been so frustrating for the residents in the village because we just don’t know how long the phone lines are going to be down.

“There is lots of elderly people who just don’t have any other kind of phone and they don’t know what is going on. It’s ridiculous that it has taken BT that long to sort out the phone lines.

“I have been on at BT all week to try and get some updates but they have not been very forthcoming in telling the residents what is actually going on.

“Its ridiculous and all the businesses in the area have been badly impacted as well because you cannot use card machines or the ATM machine in the local newsagent. BT didn’t even turn up till four days after the lines were cut.”

A spokesman for BT added: “This work has taken longer than we would have hoped, due to the conditions in the area. We have encountered a number of blockages which have had to be cleared before we could get replacement cabling in.

“This is extremely time-consuming work. We have around 230 reported faults outstanding and we hope that later today that this number will start to fall as connections are made. We are hoping to have all works completed during Thursday.”

Comments (8)

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2:23pm Thu 8 Nov 12

EthanEdwards says...

BT say there is no problem. At least nobody from Bowers Gifford has called to complain or sent an email about it......
BT say there is no problem. At least nobody from Bowers Gifford has called to complain or sent an email about it...... EthanEdwards
  • Score: 2

4:49pm Thu 8 Nov 12

I-say-you-say says...

So Mr & Mrs Russell haven't thought about mobile phones in this day and age? Ok it doesn't solve the fax issue but what's wrong with a mobile phone number and a piece of paper and a pen to write the order down? They must have the numbers of their customers to ring them? Yes an inconvenience but would solve the loss of orders issue.

In regards to Mr Burns having to drive to his mums to allow his daughter to print her coursework off...why?! You don't need internet connection to print off something from your computer.

I appreciate that it's a huge inconvenience but there are ways around it - people just appear to be too lazy and would rather spend their time and energy complaining to the newspaper! No doubt you will all get some money for the inconvenience also.
So Mr & Mrs Russell haven't thought about mobile phones in this day and age? Ok it doesn't solve the fax issue but what's wrong with a mobile phone number and a piece of paper and a pen to write the order down? They must have the numbers of their customers to ring them? Yes an inconvenience but would solve the loss of orders issue. In regards to Mr Burns having to drive to his mums to allow his daughter to print her coursework off...why?! You don't need internet connection to print off something from your computer. I appreciate that it's a huge inconvenience but there are ways around it - people just appear to be too lazy and would rather spend their time and energy complaining to the newspaper! No doubt you will all get some money for the inconvenience also. I-say-you-say
  • Score: -3

4:55pm Thu 8 Nov 12

AndyBSG says...

"In regards to Mr Burns having to drive to his mums to allow his daughter to print her coursework off...why?! You don't need internet connection to print off something from your computer."

Unless of course the thing you're trying to print off is found on a web site...
"In regards to Mr Burns having to drive to his mums to allow his daughter to print her coursework off...why?! You don't need internet connection to print off something from your computer." Unless of course the thing you're trying to print off is found on a web site... AndyBSG
  • Score: 5

5:09pm Thu 8 Nov 12

mikepaterson says...

I doubt that "Yobs" are to blame. How does the Echo know this? Did somebody see them and recognise them as "Yobs" ?

They were thieves, and probably well-organnised too.
I doubt that "Yobs" are to blame. How does the Echo know this? Did somebody see them and recognise them as "Yobs" ? They were thieves, and probably well-organnised too. mikepaterson
  • Score: 2

8:25am Fri 9 Nov 12

Brunning999 says...

BT is not to blame, yobs are not to blame who is to blame is:
1. The thieving low life scum that steal our infrastructure.
2. The courts and criminal justice system that do not reflect penalties severe enough to reflect our anger, the confiscation of property used in connection with the theft OR handling of stolen property.
3. The Government who have failed to introduce a tough law about scap metal which must include the removal of cash sales, the requirement of real identification, all sellers must give a thumb print,
BT is not to blame, yobs are not to blame who is to blame is: 1. The thieving low life scum that steal our infrastructure. 2. The courts and criminal justice system that do not reflect penalties severe enough to reflect our anger, the confiscation of property used in connection with the theft OR handling of stolen property. 3. The Government who have failed to introduce a tough law about scap metal which must include the removal of cash sales, the requirement of real identification, all sellers must give a thumb print, Brunning999
  • Score: 0

9:21am Fri 9 Nov 12

Chris Flunk says...

The biggest crime here is the use of the phrase 'ATM machine'.
The biggest crime here is the use of the phrase 'ATM machine'. Chris Flunk
  • Score: 0

9:55am Fri 9 Nov 12

perini says...

Chris Flunk wrote:
The biggest crime here is the use of the phrase 'ATM machine'.
That's only a minor 'faux pas' where the Echo is concerned!
[quote][p][bold]Chris Flunk[/bold] wrote: The biggest crime here is the use of the phrase 'ATM machine'.[/p][/quote]That's only a minor 'faux pas' where the Echo is concerned! perini
  • Score: 0

4:46pm Fri 9 Nov 12

Eric Whim says...

perini wrote:
Chris Flunk wrote:
The biggest crime here is the use of the phrase 'ATM machine'.
That's only a minor 'faux pas' where the Echo is concerned!
just don't forget your personal pin number when using it.....
[quote][p][bold]perini[/bold] wrote: [quote][p][bold]Chris Flunk[/bold] wrote: The biggest crime here is the use of the phrase 'ATM machine'.[/p][/quote]That's only a minor 'faux pas' where the Echo is concerned![/p][/quote]just don't forget your personal pin number when using it..... Eric Whim
  • Score: 0

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