Route 1 bus driver Jacqueline Hastings, from Southend, gets hero award for helping young girl get home

Southend Standard: Hartley Milner and Rachel Baldwin present Jacqueline Hastings with her award Hartley Milner and Rachel Baldwin present Jacqueline Hastings with her award

A BUS driver who helped a lost little girl to get home has been rewarded for being an “unsung hero”.

Jacqueline Hastings was presented with an award at the Arriva Making a Difference Awards for helping the girl find her way home after she got on the wrong bus.

The girl, thought to be aged between eight and 12, was on the No 1 bus. She had ended up at Rayleigh train station when she should have got off at Thames Drive in Leigh.

Jacqueline, from Southend, said: “I’m absolutely delighted to have won the Unsung Hero Award because I helped a little girl get home after she got on the wrong bus.

“She had no extra money and the battery in her mobile phone had died, so I put her in a taxi and paid for her to get home safely.

“As a mum, I knew the panic the girl’s parents must have been going through when she didn’t come home when expected, so I wanted to help out as best I could.”

Linsey Frostick, regional marketing manager for bus company Arriva, praised Jacqueline for her kind and generous nature.

She said: “Jacqueline has received numerous commendations from customers who are delighted with her cheery and welcoming nature and who have said that she brightens up their day.

“Winning the award clearly demonstrates she has gone above and beyond the call of duty and is a true professional and an inspiring ambassador for the company.”

Jacqueline competed against four other shortlisted candidates to receive the Unsung Hero Award.

Comments (7)

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9:54pm Thu 10 Apr 14

Kim Gandy says...

There should be more like her.
There should be more like her. Kim Gandy
  • Score: 13

10:14pm Thu 10 Apr 14

DogsMessInLeigh says...

Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.?
Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.? DogsMessInLeigh
  • Score: 4

3:11am Fri 11 Apr 14

emcee says...

DogsMessInLeigh wrote:
Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.?
At what age would you say was the right age to be allowed out on their own?
I was certainly walking to school on my own at 8 and was also allowed out and on buses on my own... "Saturday morning pictures" was a bus ride away and I remember it well (the fare was 2 1/2p each way).

I think it was all down to common sense. If our parents thought we had enough common sense to fend for ourselves for a few hours they bit the bullet. Of course, our parents probably worried like hell but at least we were allowed to experience some independence and eight years old was not considered too early to start. Our parents knew where we were and at what time we were meant to be home and woe betide if we were not. And there was no such thing as mobile phones, either.

I suppose the problem with today is that parents are too scared to trust their children or are too fearful of what the modern, "unsupervised", outside world may inflict upon their children and I can understand this. However, I will not criticise a parent for showing some trust and for not mollycoddling their child if they are under 16.

That all aside, the article did point out the girl was between 8 and 12 years old so there was nothing to suggest she actually was 8 years old. She could quite easily have been a small 12 year old.
[quote][p][bold]DogsMessInLeigh[/bold] wrote: Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.?[/p][/quote]At what age would you say was the right age to be allowed out on their own? I was certainly walking to school on my own at 8 and was also allowed out and on buses on my own... "Saturday morning pictures" was a bus ride away and I remember it well (the fare was 2 1/2p each way). I think it was all down to common sense. If our parents thought we had enough common sense to fend for ourselves for a few hours they bit the bullet. Of course, our parents probably worried like hell but at least we were allowed to experience some independence and eight years old was not considered too early to start. Our parents knew where we were and at what time we were meant to be home and woe betide if we were not. And there was no such thing as mobile phones, either. I suppose the problem with today is that parents are too scared to trust their children or are too fearful of what the modern, "unsupervised", outside world may inflict upon their children and I can understand this. However, I will not criticise a parent for showing some trust and for not mollycoddling their child if they are under 16. That all aside, the article did point out the girl was between 8 and 12 years old so there was nothing to suggest she actually was 8 years old. She could quite easily have been a small 12 year old. emcee
  • Score: 4

11:40am Fri 11 Apr 14

carnmountyouknowitmakessense says...

emcee wrote:
DogsMessInLeigh wrote:
Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.?
At what age would you say was the right age to be allowed out on their own?
I was certainly walking to school on my own at 8 and was also allowed out and on buses on my own... "Saturday morning pictures" was a bus ride away and I remember it well (the fare was 2 1/2p each way).

I think it was all down to common sense. If our parents thought we had enough common sense to fend for ourselves for a few hours they bit the bullet. Of course, our parents probably worried like hell but at least we were allowed to experience some independence and eight years old was not considered too early to start. Our parents knew where we were and at what time we were meant to be home and woe betide if we were not. And there was no such thing as mobile phones, either.

I suppose the problem with today is that parents are too scared to trust their children or are too fearful of what the modern, "unsupervised", outside world may inflict upon their children and I can understand this. However, I will not criticise a parent for showing some trust and for not mollycoddling their child if they are under 16.

That all aside, the article did point out the girl was between 8 and 12 years old so there was nothing to suggest she actually was 8 years old. She could quite easily have been a small 12 year old.
Will they be celebrating, should a dirty man selects this eight year old ?
[quote][p][bold]emcee[/bold] wrote: [quote][p][bold]DogsMessInLeigh[/bold] wrote: Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.?[/p][/quote]At what age would you say was the right age to be allowed out on their own? I was certainly walking to school on my own at 8 and was also allowed out and on buses on my own... "Saturday morning pictures" was a bus ride away and I remember it well (the fare was 2 1/2p each way). I think it was all down to common sense. If our parents thought we had enough common sense to fend for ourselves for a few hours they bit the bullet. Of course, our parents probably worried like hell but at least we were allowed to experience some independence and eight years old was not considered too early to start. Our parents knew where we were and at what time we were meant to be home and woe betide if we were not. And there was no such thing as mobile phones, either. I suppose the problem with today is that parents are too scared to trust their children or are too fearful of what the modern, "unsupervised", outside world may inflict upon their children and I can understand this. However, I will not criticise a parent for showing some trust and for not mollycoddling their child if they are under 16. That all aside, the article did point out the girl was between 8 and 12 years old so there was nothing to suggest she actually was 8 years old. She could quite easily have been a small 12 year old.[/p][/quote]Will they be celebrating, should a dirty man selects this eight year old ? carnmountyouknowitmakessense
  • Score: 1

1:03pm Fri 11 Apr 14

DogsMessInLeigh says...

emcee wrote:
DogsMessInLeigh wrote:
Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.?
At what age would you say was the right age to be allowed out on their own?
I was certainly walking to school on my own at 8 and was also allowed out and on buses on my own... "Saturday morning pictures" was a bus ride away and I remember it well (the fare was 2 1/2p each way).

I think it was all down to common sense. If our parents thought we had enough common sense to fend for ourselves for a few hours they bit the bullet. Of course, our parents probably worried like hell but at least we were allowed to experience some independence and eight years old was not considered too early to start. Our parents knew where we were and at what time we were meant to be home and woe betide if we were not. And there was no such thing as mobile phones, either.

I suppose the problem with today is that parents are too scared to trust their children or are too fearful of what the modern, "unsupervised", outside world may inflict upon their children and I can understand this. However, I will not criticise a parent for showing some trust and for not mollycoddling their child if they are under 16.

That all aside, the article did point out the girl was between 8 and 12 years old so there was nothing to suggest she actually was 8 years old. She could quite easily have been a small 12 year old.
yes i was probably the same when i was 8, but todays world is a darker place, guess we mollycoddle ours then it seems.
would also be interested in what this young girls parents said about this episode but no mention of this in the story, hope the girl just didn't get indoors and not mention it to anyone or if she did the parents tracked the bus driver down and offered a 1000 thank you's etc, just interested.
[quote][p][bold]emcee[/bold] wrote: [quote][p][bold]DogsMessInLeigh[/bold] wrote: Theres no way on this planet any 8 year old kid of mine would be getting on a bus or going out on their own, what sort of parent allows it, its not normal..is it.?[/p][/quote]At what age would you say was the right age to be allowed out on their own? I was certainly walking to school on my own at 8 and was also allowed out and on buses on my own... "Saturday morning pictures" was a bus ride away and I remember it well (the fare was 2 1/2p each way). I think it was all down to common sense. If our parents thought we had enough common sense to fend for ourselves for a few hours they bit the bullet. Of course, our parents probably worried like hell but at least we were allowed to experience some independence and eight years old was not considered too early to start. Our parents knew where we were and at what time we were meant to be home and woe betide if we were not. And there was no such thing as mobile phones, either. I suppose the problem with today is that parents are too scared to trust their children or are too fearful of what the modern, "unsupervised", outside world may inflict upon their children and I can understand this. However, I will not criticise a parent for showing some trust and for not mollycoddling their child if they are under 16. That all aside, the article did point out the girl was between 8 and 12 years old so there was nothing to suggest she actually was 8 years old. She could quite easily have been a small 12 year old.[/p][/quote]yes i was probably the same when i was 8, but todays world is a darker place, guess we mollycoddle ours then it seems. would also be interested in what this young girls parents said about this episode but no mention of this in the story, hope the girl just didn't get indoors and not mention it to anyone or if she did the parents tracked the bus driver down and offered a 1000 thank you's etc, just interested. DogsMessInLeigh
  • Score: 1

4:35pm Fri 11 Apr 14

supermadmax says...

Interesting... Was there any collaborating whiteness accounts ? The taxi driver, the mystery girls grateful parents ? Did she have a name?

Its great, if it happened, well done Jacqueline.
Interesting... Was there any collaborating whiteness accounts ? The taxi driver, the mystery girls grateful parents ? Did she have a name? Its great, if it happened, well done Jacqueline. supermadmax
  • Score: 1

3:43pm Sat 12 Apr 14

carnmountyouknowitmakessense says...

Non collaborated B0ll0cks, just a PR stunt, having been fined for kicking kids off buses, tearing up bus passes, being rude to the elderly and being like bus drivers are, complete and utter ar5es
Non collaborated B0ll0cks, just a PR stunt, having been fined for kicking kids off buses, tearing up bus passes, being rude to the elderly and being like bus drivers are, complete and utter ar5es carnmountyouknowitmakessense
  • Score: 1

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