Southend Hospital boss Jacqueline in top 50 NHS executives in the country

Southend Standard: Jacqueline Totterdell - one of the top 50 NHS bosses in the country Jacqueline Totterdell - one of the top 50 NHS bosses in the country

BEING at the helm of an NHS hospital is no easy task during these difficult economic times, so to be named as one of the top 50 chief executives in the country is a huge accolade.

It is one that has just been given to Jacqueline Totterdell, chief executive of Southend Hospital.

Ms Totterdell has been in the driving seat at the hospital for just three years, but in that time she has overseen many changes which have benefited patients and staff alike.

The leading healthcare publication, the Health Service Journal, recognised her work by choosing her from a shortlist of 100 top hospital bosses .

She said: “I am absolutely gobsmacked.

Being a chief executive in the NHS today is quite tough going, but there are a lot of great ones and I wouldn’t have considered myself to be in the top 50.

“These are challenging economic times, but we are beginning to make headway.”

In naming her in the top 50 the HSJ noted the difficulties she has faced, not least in A&E waiting times.

The magazine said: “Her current post is far from an easy one: she is heading up a challenging trust in a challenging county. The organisation was subject to enforcement action in 2013-14 in relation to governance concerns and accident and emergency target breaches. But Jackie is making progress in turning things around.”

Alastair McLellan, editor of HSJ, said: “It was notable what judges focused on in their deliberations. It was not mortality rates or financial bottom lines, instead their litmus test was one particular question in the staff survey: the percentage of staff who would be happy for a friend or family member to be treated at the organisation at which they work.

“The chief executives listed are a collection of individuals – some high profile, some not. Some are very experienced, some less so with some in smaller trusts and others in the biggest. What they are united by is impressive performance at a trying time.”

Ms Totterdell took up the top job at Southend in 2011, having previously held senior roles at Barnet and Chase Farm Hospitals Trust and the Hillingdon Hospitals Foundation Trust.

Speaking of the challenges she continues to face, she said: “It is about maintaining good patient safety and care. It’s not only about good outcomes for patients, but also about how patients feel we have been kind and caring to them.

“Financially there is no light on the horizon, but there is more we can do with joined up care and with value added care, but I amnot sure the NHS thinks we can do that and that’s a worry.

“If you took half of my patients out of my hospital I would still have to pay the same for the infrastructure.

More and more trusts are getting into financial difficulty.”

During her tenure, Ms Totterdell has overseen the transformation of the hospital’s main reception and outpatients areas, but it is the changes for staff and patients Ms Totterdell is proudest of.

She said: “I think we have achieved better patient care. We have listened to what patients say and staff seem happier and more engaged.

“We are getting on top of longstanding issues with how we work and how patients flow through the hospital.

“There are a lot of areas where we have made improvements and we will just keep progressing that.”

Her vision for the future continues to focus on high standards of care.

She added: “I want us to stabilise where we are and consistently meet the standards we set ourselves. We will continue to make patient care better, see our mortality rates fall and keep our staff happy.”

Comments (8)

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4:06pm Thu 3 Apr 14

runwellian says...

Well deserved, a lady that listens, takes on board any patient issues, does not talk down to folk and is prepared to admit when things are not quite right.

i have had many moans about Southend hospital but have always had them taken seriously and been able to see the changes fro myself.

A very kind and caring lady with the best PALS team for miles!

Well done, well deserved!
SH
Well deserved, a lady that listens, takes on board any patient issues, does not talk down to folk and is prepared to admit when things are not quite right. i have had many moans about Southend hospital but have always had them taken seriously and been able to see the changes fro myself. A very kind and caring lady with the best PALS team for miles! Well done, well deserved! SH runwellian
  • Score: -4

5:26pm Thu 3 Apr 14

jolllyboy says...

Not my family's experience of a perfect hospital.
Get the nurses to leave their mobile phones in the locker so they can attend to patients.
Better still get rid of the nurses stations and tell them to do what they are there for - nursing.!
Pleased that runwellian has had joy from complaints - not those I Know , they just get the run around.
My choice - now I'll always go to Basildon. Yes basildon.
Not my family's experience of a perfect hospital. Get the nurses to leave their mobile phones in the locker so they can attend to patients. Better still get rid of the nurses stations and tell them to do what they are there for - nursing.! Pleased that runwellian has had joy from complaints - not those I Know , they just get the run around. My choice - now I'll always go to Basildon. Yes basildon. jolllyboy
  • Score: 4

5:57pm Thu 3 Apr 14

Keptquiettillnow says...

Well I hope she is good, she not exactly working for free at the hospital £180k
Well I hope she is good, she not exactly working for free at the hospital £180k Keptquiettillnow
  • Score: 8

9:06pm Thu 3 Apr 14

carnmountyouknowitmakessense says...

Keptquiettillnow wrote:
Well I hope she is good, she not exactly working for free at the hospital £180k
An obscene wage, in a so called public sector, no wonder she's smiling..
[quote][p][bold]Keptquiettillnow[/bold] wrote: Well I hope she is good, she not exactly working for free at the hospital £180k[/p][/quote]An obscene wage, in a so called public sector, no wonder she's smiling.. carnmountyouknowitmakessense
  • Score: 7

7:16am Fri 4 Apr 14

whateverhappened says...

" I wouldn’t have considered myself to be in the top 50".. nope after my experience neither would i..
" I wouldn’t have considered myself to be in the top 50".. nope after my experience neither would i.. whateverhappened
  • Score: 5

7:43am Fri 4 Apr 14

Nowthatsworthknowing says...

carnmountyouknowitma
kessense
wrote:
Keptquiettillnow wrote:
Well I hope she is good, she not exactly working for free at the hospital £180k
An obscene wage, in a so called public sector, no wonder she's smiling..
She obviously doesn't enjoy any of the local benefits... plastic surgery, botox nose jobbers and the like, though I didn't the NHS still did wigs.
[quote][p][bold]carnmountyouknowitma kessense[/bold] wrote: [quote][p][bold]Keptquiettillnow[/bold] wrote: Well I hope she is good, she not exactly working for free at the hospital £180k[/p][/quote]An obscene wage, in a so called public sector, no wonder she's smiling..[/p][/quote]She obviously doesn't enjoy any of the local benefits... plastic surgery, botox nose jobbers and the like, though I didn't the NHS still did wigs. Nowthatsworthknowing
  • Score: 1

8:57am Fri 4 Apr 14

whateverhappened says...

“It was notable what judges focused on in their deliberations. It was not mortality rates.
.
.
just as well given the treatment my mother recieved
“It was notable what judges focused on in their deliberations. It was not mortality rates. . . just as well given the treatment my mother recieved whateverhappened
  • Score: 5

12:24pm Thu 1 May 14

essexjack07 says...

"The organisation was subject to an enforcement action in 2013-14" can we remind ourselves who was in charge in 2011-14 her actions and the rest of the board were responsible for this action being put in place. Still at least she is happy with the transformation of the main area and outpatients which of course don't contribute anything towards patient care, except the high prices we now have to pay at Costa.
"The organisation was subject to an enforcement action in 2013-14" can we remind ourselves who was in charge in 2011-14 her actions and the rest of the board were responsible for this action being put in place. Still at least she is happy with the transformation of the main area and outpatients which of course don't contribute anything towards patient care, except the high prices we now have to pay at Costa. essexjack07
  • Score: 0

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